Error while adding / updating / deleting Provider #20

plochu · 2019-05-21T21:07:19Z

Hi Guys!
I wanted to try out your solution but i have some difficulties.

Installed fresh CentOS 7
Followed your guide: http://ictfax.org/content/ictfax-installation-guide (points 1, 2 and 3)
There were no problems during installation
I logged into ICTfax dashboard

And now. When I tried to add Provider / Trunk after filling all fields and clicking Submit I got screen with:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
[TAKE ME HOME]".

Now. Funny thing is that Provider was added but when I will try to update settings I will get the same error screen - but changes will be stored.
The same thing will happen when I will try to delete Provider - I will have error screen but Provider will remain.

I'm sure that trunk is not registering, I can see it on my test VoIP platform.

Any idea what can cause this problem?

Regards,

syadnom · 2019-05-23T19:23:49Z

Identical issue. I also get this error trying to send a fax. I tried thinking maybe the trunk was up and that was just a UI bug.

plochu · 2019-05-23T22:53:58Z

I tried thinking maybe the trunk was up and that was just a UI bug.

I'm 100% sure that trunk is down :) I can see it on the "other end" of it.

plochu · 2019-05-28T05:53:45Z

Any help?

BzerkSkemer · 2019-05-28T07:09:16Z

Same, fresh install from script

megaman5 · 2019-06-01T04:34:27Z

Missing this file it looks like
https://github.com/ictinnovations/ictcore/blob/master/core/Service/Voice.php

megaman5 · 2019-06-01T04:34:53Z

Looks like it goes here:
/usr/ictcore/core/Service/Voice.php

plochu · 2019-06-03T11:16:52Z

Ok, I downloaded this file manually.
Error screen is gone but VoIP account is still not registering to provider. On the provider side I even don't see registration attempts.

So this is still not all.

BzerkSkemer · 2019-06-03T11:43:53Z

I am experiencing this too. No registration attempts. Talk To You Soon, Scott Graham Talk To You Soon Pty Limited +61283213601 +61408100506 —

…

________________________________ From: plochu <notifications@github.com> Sent: Monday, June 3, 2019 9:16:53 PM To: ictinnovations/ictfax Cc: Scott Graham; Comment Subject: Re: [ictinnovations/ictfax] Error while adding / updating / deleting Provider (#20) Ok, I downloaded this file manually. Error screen is gone but VoIP account is still not registering to provider. On the provider side I even don't see registration attempts. So this is still not all. — You are receiving this because you commented. Reply to this email directly, view it on GitHub<#20?email_source=notifications&email_token=AKDZEWOSAI2JIZEIFIROQU3PYT4SLA5CNFSM4HOOXII2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODWZCYNY#issuecomment-498215991>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AKDZEWM54WWJZPYLMO442S3PYT4SLANCNFSM4HOOXIIQ>.

megaman5 · 2019-06-03T13:43:21Z

I changed the name of my provider, it seems it only saves when the name is changed.

plochu · 2019-06-03T16:06:05Z

I have even added new provider. Still no effect - with VoIP account registration I mean.

megaman5 · 2019-06-03T16:21:05Z

This has nothing to do with this bug, so we should keep on topic. This bug is that a file is missing, causing this problem.

I suggest you restart and
tail -f /var/log/freeswitch/freeswitch.log

plochu · 2019-06-03T16:51:27Z

To be 100% sure I have made restart of whole server.
Then:

[root@localhost ~]# tail -f /var/log/freeswitch/freeswitch.log

2019-06-03 12:44:58.590964 [INFO] switch_core.c:2436
FreeSWITCH Version 1.6.20~64bit ( 64bit)
FreeSWITCH Started
Max Sessions [1000]
Session Rate [30]
SQL [Enabled]
2019-06-03 12;44;58.590969 [CONSOLE] switch_core.c:2444
[This app Best viewed at 160x60 or more..]

plochu · 2019-06-03T17:20:18Z

Also I have used FreeSWITCH cli to get log (sip trace) and nothing is happening in there.

Second thing is that /etc/freeswitch/sip_profiles/ictcore.xml in section gateways (that is used to configure external VoIP accounts, trunks or gateways) tries to include configuration files from /usr/ictcore/etc/freeswitch/sip_profiles/provider/*.xml but the problem is that this directory is empty. As I understand it should contain XML files generated when Provider is added in ICTFax GUI.

megaman5 · 2019-06-03T17:37:05Z

did you turn off selinux? setenforce 0 maybe it could not write the file?

…

On Mon, Jun 3, 2019 at 12:20 PM plochu ***@***.***> wrote: Also I have used FreeSWITCH cli to get log (sip trace) and nothing is happening in there. Second thing is that /etc/freeswitch/sip_profiles/ictcore.xml in section gateways (that is used to configure external VoIP accounts, trunks or gateways) tries to include configuration files from /usr/ictcore/etc/freeswitch/sip_profiles/provider/*.xml but the problem is that this directory is empty. As I understand it should contain XML files generated when Provider is added in ICTFax GUI. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#20?email_source=notifications&email_token=ALDDAOULFQFVKY33ALYLQNDPYVHFHA5CNFSM4HOOXII2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODW2C77Y#issuecomment-498348031>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALDDAOTJXODHQOVB2B2IUFTPYVHFHANCNFSM4HOOXIIQ> .

plochu · 2019-06-03T18:05:32Z

did you turn off selinux? setenforce 0

That is the point!
I just did it and it worked. Provider XML was generated and I can see that it is registered to my VoIP platform.

Thank you @megaman5 !!!

BTW. I was 99,999% sure that I did setenforce 0 during installation... so I checked - it is necessary to do this after every server restart if you want to change anything in configuration of providers.
In next days I will make new, fresh ITCFax installation to check if I'm right or I made to much mess on this instance trying to force it to work.

megaman5 · 2019-06-03T18:11:31Z

To make it permanent, you need to edit /etc/selinux/config and change to disabled. If this is production, you should go through the effort to work out exactly what permissions are required and re-enable this.

…

On Mon, Jun 3, 2019 at 1:05 PM plochu ***@***.***> wrote: did you turn off selinux? setenforce 0 That is the point! I just did it and it worked. Provider XML was generated and I can see that it is registered to my VoIP platform. Thank you @megaman5 <https://github.com/megaman5> !!! BTW. I was 99,999% sure that I did setenforce 0 during installation... so I checked - it is necessary to do this after every server restart if you want to change anything in configuration of providers. In next days I will make new, fresh ITCFax installation to check if I'm right or I made to much mess on this instance trying to force it to work. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#20?email_source=notifications&email_token=ALDDAOSNE3Z2CMUD2P56J33PYVMO5A5CNFSM4HOOXII2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGODW2G7KY#issuecomment-498364331>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALDDAOXM5W3S7Z4TDRRXFD3PYVMO5ANCNFSM4HOOXIIQ> .

BzerkSkemer · 2019-06-03T23:20:10Z

setenforce 0 worked for me.
I paid for the installation script.

rw180800 · 2022-10-21T06:04:05Z

same issue ... no errors on install. SELinux is disabled, all files above look to be there etc. No attempt to register.

rw180800 · 2022-10-21T06:18:55Z

I take it back ... potentially doesnt like hostnames .

plochu closed this as completed Jun 3, 2019

megaman5 mentioned this issue Jun 3, 2019

Missing this file it looks like #22

Closed

plochu mentioned this issue Jun 21, 2019

Email to fax not working #19

Closed

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Error while adding / updating / deleting Provider #20

Error while adding / updating / deleting Provider #20

plochu commented May 21, 2019 •

edited

syadnom commented May 23, 2019

plochu commented May 23, 2019

plochu commented May 28, 2019

BzerkSkemer commented May 28, 2019

megaman5 commented Jun 1, 2019

megaman5 commented Jun 1, 2019

plochu commented Jun 3, 2019

BzerkSkemer commented Jun 3, 2019 via email

megaman5 commented Jun 3, 2019

plochu commented Jun 3, 2019 •

edited

megaman5 commented Jun 3, 2019

plochu commented Jun 3, 2019

plochu commented Jun 3, 2019

megaman5 commented Jun 3, 2019 via email

plochu commented Jun 3, 2019

megaman5 commented Jun 3, 2019 via email

BzerkSkemer commented Jun 3, 2019

rw180800 commented Oct 21, 2022

rw180800 commented Oct 21, 2022

Error while adding / updating / deleting Provider #20

Error while adding / updating / deleting Provider #20

Comments

plochu commented May 21, 2019 • edited

syadnom commented May 23, 2019

plochu commented May 23, 2019

plochu commented May 28, 2019

BzerkSkemer commented May 28, 2019

megaman5 commented Jun 1, 2019

megaman5 commented Jun 1, 2019

plochu commented Jun 3, 2019

BzerkSkemer commented Jun 3, 2019 via email

megaman5 commented Jun 3, 2019

plochu commented Jun 3, 2019 • edited

megaman5 commented Jun 3, 2019

plochu commented Jun 3, 2019

plochu commented Jun 3, 2019

megaman5 commented Jun 3, 2019 via email

plochu commented Jun 3, 2019

megaman5 commented Jun 3, 2019 via email

BzerkSkemer commented Jun 3, 2019

rw180800 commented Oct 21, 2022

rw180800 commented Oct 21, 2022

plochu commented May 21, 2019 •

edited

plochu commented Jun 3, 2019 •

edited