An error occurred while trying to request remote control permissions

[Kishiko]

On the PC where I want to have remote control access, I've installed the installer but when I click on "Remote Control" button, I'm facing with that message error when I try to use remote control feature.

Where can I set permissions?

[deleolajide]

This error can occur if the data channel to Jitsi video-bridge is not connected on the remote client. This can be caused by having the P2P mode set to true or by something else. Look at your chrome console for errors.

[Kishiko]

I've tried setting/unsetting P2P mode but still the same error. Here is the logcat:

chrome.bundle.app.js:69298 [modules/remotecontrol/RemoteControlParticipant.js] <t.value>:  Failed to send EndpointMessage via the datachannels Error: Channel support is disabled!
    at t.value (chrome.lib.jitsi.meet.js:3449)
    at r.sendEndpointMessage (chrome.lib.jitsi.meet.js:10460)
    at Object.sendEndpointMessage (chrome.bundle.app.js:126014)
    at t.value (chrome.bundle.app.js:120362)
    at chrome.bundle.app.js:127545
    at new Promise (<anonymous>)
    at t.value (chrome.bundle.app.js:127529)
    at r._requestRemoteControlPermissions (chrome.bundle.app.js:118710)
    at t.value (chrome.bundle.app.js:119171)
    at Object.<anonymous> (chrome.bundle.app.js:55125)
    at Object.invokeGuardedCallback (chrome.bundle.app.js:55129)
    at Object.invokeGuardedCallbackAndCatchFirstError (chrome.bundle.app.js:55132)
    at u (chrome.bundle.app.js:52086)
    at d (chrome.bundle.app.js:52102)
    at p (chrome.bundle.app.js:52113)
    at c (chrome.bundle.app.js:52094)
    at m (chrome.bundle.app.js:52142)
    at v (chrome.bundle.app.js:52150)
    at Te (chrome.bundle.app.js:52674)
    at batchedUpdates (chrome.bundle.app.js:54515)
    at V (chrome.bundle.app.js:52331)
    at je (chrome.bundle.app.js:52708)
    at interactiveUpdates (chrome.bundle.app.js:54567)
    at Ne (chrome.bundle.app.js:52692)
n @ chrome.bundle.app.js:69298
chrome.bundle.app.js:69298 [modules/UI/videolayout/RemoteVideo.js] <>:  Error: Channel support is disabled!
    at t.value (chrome.lib.jitsi.meet.js:3449)
    at r.sendEndpointMessage (chrome.lib.jitsi.meet.js:10460)
    at Object.sendEndpointMessage (chrome.bundle.app.js:126014)
    at t.value (chrome.bundle.app.js:120362)
    at chrome.bundle.app.js:127545
    at new Promise (<anonymous>)
    at t.value (chrome.bundle.app.js:127529)
    at r._requestRemoteControlPermissions (chrome.bundle.app.js:118710)
    at t.value (chrome.bundle.app.js:119171)
    at Object.<anonymous> (chrome.bundle.app.js:55125)
    at Object.invokeGuardedCallback (chrome.bundle.app.js:55129)
    at Object.invokeGuardedCallbackAndCatchFirstError (chrome.bundle.app.js:55132)
    at u (chrome.bundle.app.js:52086)
    at d (chrome.bundle.app.js:52102)
    at p (chrome.bundle.app.js:52113)
    at c (chrome.bundle.app.js:52094)
    at m (chrome.bundle.app.js:52142)
    at v (chrome.bundle.app.js:52150)
    at Te (chrome.bundle.app.js:52674)
    at batchedUpdates (chrome.bundle.app.js:54515)
    at V (chrome.bundle.app.js:52331)
    at je (chrome.bundle.app.js:52708)
    at interactiveUpdates (chrome.bundle.app.js:54567)
    at Ne (chrome.bundle.app.js:52692)

[deleolajide]

You have a WebRtc data channel error. The problem is probably in your openfire meetings network setup rather than Pade

[deleolajide]

Retry with latest version and re-open if the issue persists