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[BUG] Photos are being randombly not uploaded and ignored #2387
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This is a known bug on #2380 and we are tracking this issue to understand the bug. Most likely related to the way albums are selected for back up. I saw that you choose multiple albums with the Recents album. Recents album would contain all the assets on the phone. Can you try to uninstall the app and then when go into the selected album page, choose only Recents album for backup and see this workaround fixes this issue? |
Thanks for the swift response. I've just tried doing as you asked - removed the app, installed again, selected the "Recent" album only, started the sync. Unfortunately, the issue is still there. The missing photos are still missing, so it did not help 馃槦 Is there any other debug info I could possibly collect for you? |
Can you try to go to the admin panel in the web, navigate to the job section and run generate thumbnail for asset that missing the thumbnail? |
Okay, this is actually promising!! After I clicked on "Missing" it found around 300 thumbnails to generate (out of ~3.5k photos) and after that the issue is gone. So it's nice to know that files were always there and it's only the indices were wrong. Still weird why 10% was missing though 馃槙 |
During the bulk upload, the server/microservices might have choked and, thus, not run some of the jobs. In theory, this shouldn't happen since the failed job will be rerun at some point. I will close this issue. Please reopen if you have any other related behavior |
The bug
Installed Immich docker services, installed IPhone app. Selected all the albums and synced everything to the cloud. App says everything is synced:
But some of the photos are just being randomly skipped 馃く Overwhelming majority is uploaded, it's just a few that are missing here and there.
I can confirm that photos are indeed missing when I open web version of the app.
The OS that Immich Server is running on
AlmaLinux
Version of Immich Server
1.54.1
Version of Immich Mobile App
1.54.0 build.94
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Additional information
That's really disturbing issue, as you would want to trust that all the photos are there. Seeing one photo in a while being randomly missing makes me really sweaty 馃槰
Here is the log:
Immich_log_2023-05-06T14_32_06.265598.csv
It would have helped if we had "Force re-sync" button, but that likely would not help, as full app re-install did not help neither
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