-
-
Notifications
You must be signed in to change notification settings - Fork 2.2k
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Not uploading all photos? #2380
Comments
Which mobile platform? iOS or Android? |
Android! |
Hello, can you export the log in the mobile app and attach it here? Thank you |
Hmm I don't see anything strange in the log. If you pull to refresh do you see the icon changes? Do you see anything in the server or microservices container log? |
I have a similar problem, everything worked fine, until some days off. I disconnected my Android mobile from the network for a few days. Now the app cannot synchronize photos from these days, only the new ones (after running v1.54.0). v1.54.1 not syncing at all. From the very beginning, I selected Recent (all) and Camera as a source of photos and videos. (The same situation on my wife's phone) Sometimes I see something like that (server)
and something like that (microservices)
Is it possible to add a button in the mobile app to force upload (backup) selected assets? |
@maliqu It seems like there is some bugs in the local synchronization mechanism that cause this issue under some specific conditions that we have not fully understood yet. If you try to reinstall the app, does it help? |
I have to force quit via menu on android app and then it works again |
I tried both force quitting the app and reponening it and reinstalling it without succes. Here is a grasp of the last few days of the immich_server docker logs (made photos on the sixth of may the latest): [Nest] 1 - 05/06/2023, 8:27:27 AM LOG [CommunicationGateway] New websocket connection: qlR72tzYX8YmhhhXAAD5 This is the last part of the immich_microservices logs; Not sure how to interpret them myself but atleast shows errors: Error: File not found - /usr/src/app/upload/upload/f079c46c-3b61-4541-9979-1ebb3f8b07ad/77648712-fce4-48a8-b033-9a0852d473fb.jpg Any clue how to proceed? |
@wouterverduin As you see in the microservices log, there are some thumbnail generation job has error because of file not found. Can you exec into the microservice container and try to look for a file that is logged as not found in one of the error message? Can you also run the missing thumbnail generation job in the admin panel on the web and monitor the server/microservices log as well? |
I additionaly found this error along in the microservices:
Then i looked at the last two entries of the microservices log: I somehow couldnt use /bin/bash or bash to get into the container? Nonetheless ran the ls command to look into the folder and see if i could find the file "556740c9-c7d4-4bae-9265-7611d48d31ef.jpg" or "cdd0e244-5ecb-4d91-882b-8de14a7bdf42.jpg" Secondly, the missing thumbnail generation job: Starting the job it says active 1 and then changes to 7. And in the waiting panel it shows 1223 The microservices last entries remain the same before and after the task:
And in the server container:
No real change either. |
Update: after some time the generate thumbnail task finished and somehow all the photos where showing on the web ans had the checkmark in the app! Remains the question: how and why? For now the workaround is acceptable but is there a way to automate that task? |
@wouterverduin can you check the microservices container log to find out why it wasn't generating the thumbnail for those photos? |
Manually running the missing thumbnails job fixed this for me as well |
Should have a better indication of uploaded files without thumbnail, which is implemented in #2561 |
The bug
I want to use immich as a nice backup to get the files from my phone to my server. Installed using dock-ercompose and set up the app on my phone.
After logging in and selecting the 'camera' folder it starts uploading (~2500 images). After some time it is done (although it says as remaing -78 photos?)
However it doenst upload ALL the images. Most images in the app show a cload with a checking mark, however quite some have a cloud with a slash through it.
How do i make the app upload ALL images? Am i missing a setting or is there some other reason? I cant find errors in the logs either. It just seems to randomly decides which to upload and which not.
The OS that Immich Server is running on
Ubuntu 20.04; Docker
Version of Immich Server
V1.54.1
Version of Immich Mobile App
v1.54.0 build 77
Platform with the issue
Your docker-compose.yml content
Your .env content
Reproduction steps
Additional information
No response
The text was updated successfully, but these errors were encountered: