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not adding products when clicking on the product #296

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ReaperOfTheSoul opened this issue Jun 26, 2021 · 24 comments
Closed

not adding products when clicking on the product #296

ReaperOfTheSoul opened this issue Jun 26, 2021 · 24 comments

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@ReaperOfTheSoul
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**What version of Invoice Ninja are you running? v5.2.6-C51

What environment are you running? Dedicated Hosting

Have you checked log files (storage/logs/) Please provide redacted output no output in logs

Have you searched existing issues? yes

Have you reported this to Slack/forum before posting? no

Describe the bug
When typing for a product, the product list appears but can't add the product info by clicking on the product,
All options are enabled in product settings, when typing in prodict id field for adding a product to the invoice, you see the options but not able to add them, fullin option is enabled, tested in chrome and edge

Steps To Reproduce
Please list the steps to reproduce the issue
default installation,

Expected behavior
the product info is added to the invoice

Screenshots

image

Additional context
i have installed 3 in the past, and upgraded them to newest version, old and new version are 5.XXX
i have installed a new one from scratch as discribe on the install page and this issue popped up, reinstalled the application, no luck, i installed a 2th new install for a new client and the same issue is there, checked all the fields and settings as my own working version, all are the same

Note: Before posting don't forget to check our "Troubleshooting" category in the docs (https://invoiceninja.github.io/docs/self-host-troubleshooting/).

(v5) Can you replicate the issue on our demo site? https://demo.invoiceninja.com

No, this issue is not active when you do an upgrade from a older version, this is the case for new installations

@turbo124 turbo124 transferred this issue from invoiceninja/invoiceninja Jun 26, 2021
@ReaperOfTheSoul
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When i reopen a quote where i entered for the first time a product, it is filled in auto, when creating a new qoute/invoice is refuses to add the product

@hillelcoren
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Hi,

I think the demo server is now running the latest version, can you please re-check if you see the problem there?

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 26, 2021 via email

@hillelcoren
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It's been upgraded to the latest version.

I can't think of any reason why a new install would behave differently than an updated one.

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 26, 2021 via email

@hillelcoren
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I suggest checking if updating help.

If I'm not able to reproduce the problem myself it will be hard for me to help.

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 26, 2021 via email

@hillelcoren
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Sorry, our policy is not to access our user's servers

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 26, 2021 via email

@hillelcoren
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If this problem was present in a clean install I would expect other users to report it, I'm happy to leave this issue open for a bit to check if anyone else is seeing this problem.

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 27, 2021 via email

@hillelcoren
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You could try more installs/updates to confirm your hypothesis?

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 27, 2021 via email

@hillelcoren
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I suggest checking if updating the new installs resolves the problem. If this is a problem in the app other people will report it (it's a noticeable feature). The problem could be related to the specific data in the account.

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 27, 2021 via email

@hillelcoren
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A new version will be available within a few days

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jun 30, 2021 via email

@hillelcoren
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Are you able to reproduce this problem in the demo?

https://demo.invoiceninja.com

@ReaperOfTheSoul
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no, it is strange,
i will check the logs

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jul 3, 2021 via email

@ReaperOfTheSoul
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ReaperOfTheSoul commented Jul 3, 2021 via email

@hillelcoren
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This appears to be a configuration issue, if you need more help please post to the forum

https://forum.invoiceninja.com

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