Intercom-Go

Thin client for the Intercom API.

Install

go get gopkg.in/intercom/intercom-go.v2

Try out our Docker Image (Beta) to help you get started more quickly.
It should make it easier to get setup with the SDK and start interacting with the API.
(Note, this is in Beta and is for testing purposes only, it should not be used in production)

Usage

Getting a Client

The first step to using Intercom's Go client is to create a client object, using your App ID and Api Key from your settings.

import (
	`import intercom "gopkg.in/intercom/intercom-go.v2"`
)

ic := intercom.NewClient("appID", "apiKey")

This client can then be used to make requests.

Client Options

The client can be configured with different options by calls to ic.Option:

ic.Option(intercom.TraceHTTP(true)) // turn http tracing on
ic.Option(intercom.BaseURI("http://intercom.dev")) // change the base uri used, useful for testing
ic.Option(intercom.SetHTTPClient(myHTTPClient)) // set a new HTTP client, see below for more info

or combined:

ic.Option(intercom.TraceHTTP(true), intercom.BaseURI("http://intercom.dev"))

Users

Save

user := intercom.User{
	UserID: "27",
	Email: "test@example.com",
	Name: "InterGopher",
	SignedUpAt: int64(time.Now().Unix()),
	CustomAttributes: map[string]interface{}{"is_cool": true},
}
savedUser, err := ic.Users.Save(&user)

• One of UserID, or Email is required.
• SignedUpAt (optional), like all dates in the client, must be an integer(32) representing seconds since Unix Epoch.

Adding/Removing Companies

Adding a Company:

companyList := intercom.CompanyList{
	Companies: []intercom.Company{
		{ID: "5"},
	},
}
user := intercom.User{
	UserID: "27",
	Companies: &companyList,
}

Removing is similar, but adding a Remove: intercom.Bool(true) attribute to a company.

Find

user, err := ic.Users.FindByID("46adad3f09126dca")

user, err := ic.Users.FindByUserID("27")

user, err := ic.Users.FindByEmail("test@example.com")

List

userList, err := ic.Users.List(intercom.PageParams{Page: 2})
userList.Pages // page information
userList.Users // []User

userList, err := ic.Users.ListBySegment("segmentID123", intercom.PageParams{})

userList, err := ic.Users.ListByTag("42", intercom.PageParams{})

Delete

user, err := ic.Users.Delete("46adad3f09126dca")

Contacts

Find

contact, err := ic.Contacts.FindByID("46adad3f09126dca")

contact, err := ic.Contacts.FindByUserID("27")

List

contactList, err := ic.Contacts.List(intercom.PageParams{Page: 2})
contactList.Pages // page information
contactList.Contacts // []Contact

contactList, err := ic.Contacts.ListByEmail("test@example.com", intercom.PageParams{})

Create

contact := intercom.Contact{
	Email: "test@example.com",
	Name: "SomeContact",
	CustomAttributes: map[string]interface{}{"is_cool": true},
}
savedContact, err := ic.Contacts.Create(&contact)

• No identifier is required.
• Set values for UserID will be ignored (consider creating Users instead)

Update

contact := intercom.Contact{
	UserID: "abc-13d-3",
	Name: "SomeContact",
	CustomAttributes: map[string]interface{}{"is_cool": true},
}
savedContact, err := ic.Contacts.Update(&contact)

• ID or UserID is required.
• Will not create new contacts.

Convert

Used to convert a Contact into a User

contact := intercom.Contact{
	UserID: "abc-13d-3",
}
user := intercom.User{
	Email: "myuser@signedup.com",
}
savedUser, err := ic.Contacts.Convert(&contact, &user)

• If the User does not already exist in Intercom, the Contact will be uplifted to a User.
• If the User does exist, the Contact will be merged into it and the User returned.

Companies

Save

company := intercom.Company{
	CompanyID: "27",
	Name: "My Co",
	CustomAttributes: map[string]interface{}{"is_cool": true},
	Plan: &intercom.Plan{Name: "MyPlan"},
}
savedCompany, err := ic.Companies.Save(&company)

• CompanyID is required.

Find

company, err := ic.Companies.FindByID("46adad3f09126dca")

company, err := ic.Companies.FindByCompanyID("27")

company, err := ic.Companies.FindByName("My Co")

List

companyList, err := ic.Companies.List(intercom.PageParams{Page: 2})
companyList.Pages // page information
companyList.Companies // []Companies

companyList, err := ic.Companies.ListBySegment("segmentID123", intercom.PageParams{})

companyList, err := ic.Companies.ListByTag("42", intercom.PageParams{})

Events

Save

event := intercom.Event{
	UserID: "27",
	EventName: "bought_item",
	CreatedAt: int64(time.Now().Unix()),
	Metadata: map[string]interface{}{"item_name": "PocketWatch"},
}
err := ic.Events.Save(&event)

• One of UserID, or Email is required.
• EventName is required.
• CreatedAt is optional, must be an integer representing seconds since Unix Epoch. Will be set to now unless given.
• Metadata is optional, and can be constructed using the helper as above, or as a passed map[string]interface{}.

Admins

List

adminList, err := ic.Admins.List()
admins := adminList.Admins

Tags

List

tagList, err := ic.Tags.List()
tags := tagList.Tags

Save

tag := intercom.Tag{Name: "GoTag"}
savedTag, err := ic.Tags.Save(&tag)

Name is required. Passing an ID will attempt to update the tag with that ID.

Delete

err := ic.Tags.Delete("6")

Tagging Users/Companies

taggingList := intercom.TaggingList{Name: "GoTag", Users: []intercom.Tagging{{UserID: "27"}}}
savedTag, err := ic.Tags.Tag(&taggingList)

A Tagging can identify a User or Company, and can be set to Untag:

taggingList := intercom.TaggingList{Name: "GoTag", Users: []intercom.Tagging{{UserID: "27", Untag: intercom.Bool(true)}}}
savedTag, err := ic.Tags.Tag(&taggingList)

Segments

List

segmentList := ic.Segments.List()
segments, err := segmentList.Segments

Find

segment, err := ic.Segments.Find("abc312daf2397")

Messages

New Admin to User/Contact Email

msg := intercom.NewEmailMessage(intercom.PERSONAL_TEMPLATE, intercom.Admin{ID: "1234"}, intercom.User{Email: "test@example.com"}, "subject", "body")
savedMessage, err := ic.Messages.Save(&msg)

Can use intercom.PLAIN_TEMPLATE too, or replace the intercom.User with an intercom.Contact.

New Admin to User/Contact InApp

msg := intercom.NewInAppMessage(intercom.Admin{ID: "1234"}, intercom.Contact{Email: "test@example.com"}, "body")
savedMessage, err := ic.Messages.Save(&msg)

New User Message

msg := intercom.NewUserMessage(intercom.User{Email: "test@example.com"}, "body")
savedMessage, err := ic.Messages.Save(&msg)

Conversations

Find Conversation

convo, err := intercom.Conversations.Find("1234")

List Conversations

All

convoList, err := intercom.Conversations.ListAll(intercom.PageParams{})

By User

Showing all for user:

convoList, err := intercom.Conversations.ListByUser(&user, intercom.SHOW_ALL, intercom.PageParams{})

Showing just Unread for user:

convoList, err := intercom.Conversations.ListByUser(&user, intercom.SHOW_UNREAD, intercom.PageParams{})

By Admin

Showing all for admin:

convoList, err := intercom.Conversations.ListByAdmin(&admin, intercom.SHOW_ALL, intercom.PageParams{})

Showing just Open for admin:

convoList, err := intercom.Conversations.ListByAdmin(&admin, intercom.SHOW_OPEN, intercom.PageParams{})

Showing just Closed for admin:

convoList, err := intercom.Conversations.ListByAdmin(&admin, intercom.SHOW_CLOSED, intercom.PageParams{})

Reply

User reply:

convo, err := intercom.Conversations.Reply("1234", &user, intercom.CONVERSATION_COMMENT, "my message")

User reply with attachment:

convo, err := intercom.Conversations.ReplyWithAttachmentURLs("1234", &user, intercom.CONVERSATION_COMMENT, "my message", string[]{"http://www.example.com/attachment.jpg"})

User reply that opens:

convo, err := intercom.Conversations.Reply("1234", &user, intercom.CONVERSATION_OPEN, "my message")

Admin reply:

convo, err := intercom.Conversations.Reply("1234", &admin, intercom.CONVERSATION_COMMENT, "my message")

Admin note:

convo, err := intercom.Conversations.Reply("1234", &admin, intercom.CONVERSATION_NOTE, "my message to just admins")

Open and Close

Open:

convo, err := intercom.Conversations.Open("1234", &openerAdmin)

Close:

convo, err := intercom.Conversations.Close("1234", &closerAdmin)

Assign

convo, err := intercom.Conversations.Assign("1234", &assignerAdmin, &assigneeAdmin)

Bulk

Bulk operations are supported through this package, see the documentation for details.

New user bulk job, posts a user and deletes another:

jobResponse := ic.Jobs.NewUserJob(intercom.NewUserJobItem(&user, intercom.JOB_POST), intercom.NewUserJobItem(&userTwo, intercom.JOB_DELETE))

Append to an existing user job:

jobResponse := ic.Jobs.AppendUsers("job_5ca1ab1eca11ab1e", intercom.NewUserJobItem(&user, intercom.JOB_POST))

New event bulk job:

jobResponse := ic.Jobs.NewEventJob(intercom.NewEventJobItem(&event), intercom.NewEventJobItem(&eventTwo))

Append to an existing event job:

jobResponse := ic.Jobs.AppendEvents("job_5ca1ab1eca11ab1e", intercom.NewEventJobItem(&eventTwo))

Find a Job:

jobResponse := ic.Jobs.Find("job_5ca1ab1eca11ab1e")

Errors

Errors may be returned from some calls. Errors returned from the API will implement intercom.IntercomError and can be checked:

_, err := ic.Users.FindByEmail("doesnotexist@intercom.io")
if herr, ok := err.(intercom.IntercomError); ok && herr.GetCode() == "not_found" {
	fmt.Print(herr)
}

HTTP Client

The HTTP Client used by this package can be swapped out for one of your choosing, with your own configuration, it just needs to implement the HTTPClient interface:

type HTTPClient interface {
	Get(string, interface{}) ([]byte, error)
	Post(string, interface{}) ([]byte, error)
	Patch(string, interface{}) ([]byte, error)
	Delete(string, interface{}) ([]byte, error)
}

It'll probably need to work with appId, apiKey and baseURI values. See the provided client for an example. Then create an Intercom Client and inject the HTTPClient:

ic := intercom.Client{}
ic.Option(intercom.SetHTTPClient(myHTTPClient))
// ready to go!

On Bools

Due to the way Go represents the zero value for a bool, it's necessary to pass pointers to bool instead in some places.

The helper intercom.Bool(true) creates these for you.