Introduction¶ ↑

This script is to be used to post comment updates to ZenDesk tickets as part of your post-commit hook in subversion. It’s written in PHP and requires the SimpleXML package along with cURL to be enabled for PHP.

Where do I install it?¶ ↑

The script itself can live anywhere, but it will work if you simply put it in the ‘/path/to/repository/hooks/` folder (e.g. `/home/subversion/MyRepository/hooks/zendesk-svn/`). Your post-commit hook needs to be made executable (`chmod +x post-commit`) or your subversion client will complain that the post-commit hook failed.

./MyRepository
  - hooks/
      - post-commit
      - zendesk-php/
          - zendesk-svn.php

Configuring the script¶ ↑

You will need to rename/copy config.inc.php.dist to config.inc.php and update the settings within before using this script.

Testing the script¶ ↑

You can run the script from the command line to test a particular commit against the parsing logic (and to ensure that it is integrating properly with ZenDesk).

/usr/local/bin/php /path/to/zendesk-php/zendesk-svn.php 1234

Where ‘1234’ is the particular revision you want the script to parse.

Known Requirements¶ ↑

• PHP 5.3.x or higher

• libxml2 (for XML parsing)

• cURL (with SSL support)

• OpenSSL (for cURL)

The Basics¶ ↑

With the post-commit hook properly installed and the script configured, you should be able to use the key words “ticket”, “fixed”, “fixes”, “addresses”, “addressed” in your commit message followed by a “#{ticket_id_number}” to update the status of tickets in ZenDesk.

These would work:

Ticket #2340 is fixed with this change.
Updated the header to include the new logo. Addresses #1258.
Fixed #3456 by re-factoring the navigation panel.
Corrected spelling on home page. Addresses #1258 and addresses #1259  <-- this would post to both tickets
Corrected spelling on home page. Addresses #1258 and #1260 <-- this only posts to the first one (missing keyword)

These would not work at all:

Fixes for #1254 by resetting the password. <-- keyword must be immediately before the # sign
Addressed # 1255 with new layout. <-- the space causes the ticket ID to not be recognized

Note about users¶ ↑

This script assumes that your usernames in Subversion neatly correspond to your e-mail addresses in ZenDesk (jdoe in subversion is jdoe@example.com in ZenDesk). If they don’t, the updates will not be properly attached to your “Agent” account, and might be outright rejected.