ITSM-NG is a GLPI fork with the objective of offering a strong community component and relevant technological choices.
Grafana is the open source analytics & monitoring solution that allow you to manage dashboard and unify multiple data sources. We provide a default template which can be used in order to provide reporting.
To install and configure ITSM-NG Grafana dashboard, please refer to our documentation : Grafana dashboard.
The default provided dashboard contains three different type of reporting :
- Ticketing
- Tickets opened per day
- Tickets per location / category / user group
- Tickets with exceeded resolution time
- Tickets with exceeded resolution time last month
- Tickets with time to open exceeded last month
- Assets
- Computers per location / status / warranty / manufacturer
- Network equipment per type / manufacturer
- Number of network equipment
- Financial
- Total budget
- Budget per type
- Expenses per budget
- Amortizations duration
- Computers per supplier / amortization type
- Network equipment per supplier
