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This the agenda of all topics that will be involved spanning all new enhancements and the new way of handling with d365 customer service to fullfill the new business needs and enhanced user experiences:
1 Administrator experiences
2 Agent experiences
3 Copilot and AI innovation
4 Omnichannel
5 Supervisor experiences
6 Teams integration
7 Unified routing . Show number of users in queues in routing rules setup . Enhancements in assignment diagnostic