Fails to play TrueHD audio media #2396
Comments
|
The ffmpeg logs indicate this is a server issue so there's nothing we can do to fix it on the client. |
|
Apologies, but the file works fine with every other client as described above. Also there were no issues playing the file on this client prior to the 0.15.1 update. |
|
Here is a sample ffmpeg log for the same file on the Android client version 2.4.4 : |
|
Ah, I get it now. Odd that it worked before, but glad to see I'm not crazy. I will do more investigation to see what was likely the change that affected the Android TV client playback, but indeed not likely a client bug in need of fixing. |
crobibero
added a commit
to jellyfin/jellyfin
that referenced
this issue
Jan 9, 2023
|
You're right, this is actually caused by the client. In 0.15.1 I made a change that prevents the audio from transcoding when we need to bake in subtitles (#2381) and this triggered the issue. |
|
Thank you so much. |
|
Oh man I was going crazy this weekend trying to find the root cause of my CCwGTV running into audio issues, and this looks like the cause! Thanks for both reporting and addressing this issue. |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Describe the bug
When attempting to play and media with TrueHD audio tracks on the 0.15.1 client on Nvidia Shield Pro it fails to play the media and falls back to the previous screen after multiple retries.
This was not an issue prior to the 0.15.1 update.
Verified the files can be played on any other client, including web and direct file access.
Verified every media file with TrueHD audio tracks fails to play on the Nvidia Shield Pro with the 0.15.1 version of the app.
Since the app never actually crashes, it does not appear any app logs were uploaded to the server. The app just gracefully falls back to the previous screen.
Logs
No response
FFmpeg logs
/videos/8f1014c0-3cfc-f89c-b559-f29082dee339/hls1/main/0.ts {"Protocol":0,"Id":"8f1014c03cfcf89cb559f29082dee339","Path":"/media/Movies/Cars (2006)/Cars (2006) [Bluray-2160p][TrueHD Atmos 7.1][HDR][x265]-TERMi.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":16398010368,"Name":"Cars (2006) [Bluray-2160p][TrueHD Atmos 7.1][HDR][x265]-TERMi","IsRemote":false,"ETag":"3810e1b44999ac8b7e0fd5e6127cfd4a","RunTimeTicks":70059843584,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":"1001/24000","Title":null,"VideoRange":"HDR","VideoRangeType":"HDR10","VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"4K HEVC HDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":18724575,"BitDepth":null,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"Height":1608,"Width":3840,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":153,"IsAnamorphic":null},{"Codec":"truehd","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"Eng - TRUEHD - 7.1 - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":"7.1","BitRate":7097635,"BitDepth":24,"RefFrames":null,"PacketLength":null,"Channels":8,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"Eng - Dolby Digital - 5.1","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":"5.1","BitRate":640000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"PGSSUB","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":"0/1","Title":"English SDH","VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","DisplayTitle":"English SDH - PGSSUB","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"PGSSUB","CodecTag":null,"Language":"spa","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":"0/1","Title":"Spanish","VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","DisplayTitle":"Spanish - PGSSUB","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":26462210,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":null,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null} /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -init_hw_device cuda=cu:0 -filter_hw_device cu -hwaccel cuda -hwaccel_output_format cuda -threads 1 -autorotate 0 -i file:"/media/Movies/Cars (2006)/Cars (2006) [Bluray-2160p][TrueHD Atmos 7.1][HDR][x265]-TERMi.mkv" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 hevc_nvenc -tag:v:0 hvc1 -preset p1 -b:v 4464000 -maxrate 4464000 -bufsize 8928000 -profile:v:0 main -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,scale_cuda=w=1920:h=804,tonemap_cuda=format=yuv420p:p=bt709:t=bt709:m=bt709:tonemap=bt2390:peak=100:desat=0" -codec:a:0 truehd -ac 6 -ab 128000 -ar 48000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/config/transcodes/9c6c393e0509e2e81128fc34a5db3e92%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/transcodes/9c6c393e0509e2e81128fc34a5db3e92.m3u8" ffmpeg version 5.1.2-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers built with gcc 10 (Debian 10.2.1-6) configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-shared --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-static --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc libavutil 57. 28.100 / 57. 28.100 libavcodec 59. 37.100 / 59. 37.100 libavformat 59. 27.100 / 59. 27.100 libavdevice 59. 7.100 / 59. 7.100 libavfilter 8. 44.100 / 8. 44.100 libswscale 6. 7.100 / 6. 7.100 libswresample 4. 7.100 / 4. 7.100 libpostproc 56. 6.100 / 56. 6.100 [matroska,webm @ 0x55745de99980] Could not find codec parameters for stream 3 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size Consider increasing the value for the 'analyzeduration' (200000000) and 'probesize' (5000000) options [matroska,webm @ 0x55745de99980] Could not find codec parameters for stream 4 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size Consider increasing the value for the 'analyzeduration' (200000000) and 'probesize' (5000000) options Input #0, matroska,webm, from 'file:/media/Movies/Cars (2006)/Cars (2006) [Bluray-2160p][TrueHD Atmos 7.1][HDR][x265]-TERMi.mkv': Metadata: encoder : libebml v1.3.9 + libmatroska v1.5.2 creation_time : 2019-09-09T13:57:54.000000Z Duration: 01:56:45.98, start: 0.000000, bitrate: 18724 kb/s Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x1608 [SAR 1:1 DAR 160:67], 23.98 fps, 23.98 tbr, 1k tbn (default) Metadata: BPS-eng : 10891605 DURATION-eng : 01:56:45.958000000 NUMBER_OF_FRAMES-eng: 167975 NUMBER_OF_BYTES-eng: 9538266319 _STATISTICS_WRITING_APP-eng: mkvmerge v37.0.0 ('Leave It') 64-bit _STATISTICS_WRITING_DATE_UTC-eng: 2019-09-09 13:57:54 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES Stream #0:1(eng): Audio: truehd, 48000 Hz, 7.1, s32 (24 bit) (default) Metadata: BPS-eng : 7097635 DURATION-eng : 01:56:45.959000000 NUMBER_OF_FRAMES-eng: 8407151 NUMBER_OF_BYTES-eng: 6215717826 _STATISTICS_WRITING_APP-eng: mkvmerge v37.0.0 ('Leave It') 64-bit _STATISTICS_WRITING_DATE_UTC-eng: 2019-09-09 13:57:54 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES Stream #0:2(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s Metadata: BPS-eng : 640000 DURATION-eng : 01:56:45.984000000 NUMBER_OF_FRAMES-eng: 218937 NUMBER_OF_BYTES-eng: 560478720 _STATISTICS_WRITING_APP-eng: mkvmerge v37.0.0 ('Leave It') 64-bit _STATISTICS_WRITING_DATE_UTC-eng: 2019-09-09 13:57:54 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES Stream #0:3(eng): Subtitle: hdmv_pgs_subtitle Metadata: title : English SDH BPS-eng : 48285 DURATION-eng : 01:55:13.114000000 NUMBER_OF_FRAMES-eng: 3574 NUMBER_OF_BYTES-eng: 41725539 _STATISTICS_WRITING_APP-eng: mkvmerge v37.0.0 ('Leave It') 64-bit _STATISTICS_WRITING_DATE_UTC-eng: 2019-09-09 13:57:54 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES Stream #0:4(spa): Subtitle: hdmv_pgs_subtitle Metadata: title : Spanish BPS-eng : 35257 DURATION-eng : 01:55:09.403000000 NUMBER_OF_FRAMES-eng: 2798 NUMBER_OF_BYTES-eng: 30451369 _STATISTICS_WRITING_APP-eng: mkvmerge v37.0.0 ('Leave It') 64-bit _STATISTICS_WRITING_DATE_UTC-eng: 2019-09-09 13:57:54 _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES Stream mapping: Stream #0:0 -> #0:0 (hevc (native) -> hevc (hevc_nvenc)) Stream #0:1 -> #0:1 (truehd (native) -> truehd (native)) Press [q] to stop, [?] for help [truehd @ 0x55745df71180] The encoder 'truehd' is experimental but experimental codecs are not enabled, add '-strict -2' if you want to use it. Conversion failed!Media info of the file
Application version
0.15.1
Device information
Nvidia Shield Pro 2019
Android version
Android 11
Jellyfin server version
10.8.8
The text was updated successfully, but these errors were encountered: