Video and audio out of sync

[kael-lillaj]

Software Versions

• Jellyfin Server Version: 10.8.13 x86, Linux
• Roku Client Version: Downloaded from Roku Channel Store, probavly latest version
• Roku Device: Philco Roku TV 4K

Describe the bug

The audio is out of sync when you fast-forward or rewind the movie

How To Reproduce

1. Forward or rewind the movie
2. Bug occurs

Expected behavior

The audio shouldn't be out of sync.

Connection Information

• Server is local
• HTTP

[cewert]

We can't help you figure this out unless you provide us with a lot more information. App version, file information, differences between this file and a file that works, does the file work right using a different client Etc.

[kael-lillaj]

Sorry for the lack of information. The app version on the Roku TV is 2.0.7. but I've been noticing this problem for several months. Is a Philco Roku TV 4K PTV50G70R2CSGBL4K

Most of the files I have are .mkv or .mp4 with h264 or h265 encoding. 720p, 1080p or 2160p.
The audio encode is AAC or AC3. Most are 5.1 with 48000 Hz. Audio bitrate ranges from 90 Kbps to 4689 kbps

I haven't found a pattern in the files. The problem appears randomly immediately after moving forward or backward
But it doesn't happen every time. This makes it difficult to trace the problem.

In the web client on PC or smartphone everything seems to work without problems. The Android client with native player also works fine.
Video transcoding is disabled for all users.

[mikewhitby]

Just to add that I also get this. I can’t recall which is ahead (audio or video), sometimes it resolves itself gradually but other times it doesn’t. It seems that if I fast forward again it might fix it. I’m not aware of a pattern in the files played either.

I’m using a Hisense R43B7120UK.

[vtmarik]

I'm having the same problem with my TCL Roku TV 4k, same app version, server version 10.9.2 running in Docker on Solus Linux on rewinding, fast forwarding, and resuming viewing from a previous watching. The audio is delayed by about one second from the video.