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Account issue #3631

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Ruchikumarisoni opened this issue Jun 19, 2023 · 5 comments
Closed

Account issue #3631

Ruchikumarisoni opened this issue Jun 19, 2023 · 5 comments
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@Ruchikumarisoni
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Type(s) of account issue

I've lost my password, I didn't receive any email

Summary

No response

jenkins.io account username

Ruchi_soni129

jenkins.io account email

ruchisoni1218@gmail.com

Which URL are you trying to login at?

account.jenkins.io/passwordReset

@Ruchikumarisoni Ruchikumarisoni added accounts triage Incoming issues that need review labels Jun 19, 2023
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Take a look at these similar issues to see if there isn't already a response to your problem:

  1. 85% issue #3493

@dduportal dduportal added this to the infra-team-sync-2023-06-20 milestone Jun 20, 2023
@dduportal dduportal self-assigned this Jun 20, 2023
@dduportal dduportal removed the triage Incoming issues that need review label Jun 20, 2023
@dduportal
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Your password was reset : can you check your spam folder please?

@dduportal
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Closing as no answer from requester

@dduportal dduportal closed this as not planned Won't fix, can't repro, duplicate, stale Jun 21, 2023
@Ruchikumarisoni
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Ruchikumarisoni commented Jun 22, 2023 via email

@dduportal
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Hi @Ruchikumarisoni , the issue tracker here is only for the *.jenkins.io website and their account management.

The Jenkins instance you have setup is unrelated to the accounts.jenkins.io's account you created: it has its own account management with an auto-generated admin user with a unique password written in the logs or filesystem: https://www.jenkins.io/doc/book/installing/docker/#unlocking-jenkins

  • If you are stuck with your Jenkins instance, please open a topic in the community forum at community.jenkins.io to get help from other users as the issue tracker in GitHub is only for the Jenkins Public infrastructure itself.
  • If you still need your public Jenkins accounts to access the JIRA issues.jenkins.io of Jenkins core to report bug (but NOT for asking for help: that is what the community forum are for) then you are autonomous to reset your password through the accounts.jenkins.io webiste (but it looks like you don't need this account).

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