Mic and Camera Permissions Prompt

[karan-w]

When I open the video conferencing link, it says that Jitsi needs my permission to enable camera and mic and I should click on 'Allow' when I get the prompt, but I'm not getting any prompt. Tried this in Google Chrome and Microsoft Edge, didnt work in either of them.

[damencho]

Are you opening https, http is not supported by webrtc in the browsers.

[jstillwell]

I am getting the same behavior. I suspect it is because I am embedding jitsi in my site and that uses an iframe. Looks like the onload event is getting triggered at the same time so maybe I need to pass something back to the parent to handle the prompt?
I am using ssl.

Ill keep digging

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[jstillwell]

I noticed that the prompts are offscreen. I can see just a bit of the bottom at the top of my screen. shrinking the window size shows the prompt. I think its a chrome issue as it happens on the main meet.jit.si as well

[dockiem]

@jstillwell were you able to resolve this John? I'm still seeing this error sometimes with a Windows laptop.

[endo64]

Any solution to this issue? I'm using Jitsi meet inside an iframe and having the same issue.

[saghul]

Can you share a screenshot and small snippet of code which reproduces the problem?

[endo64]

Here you can see the screenshot, I'll share a snippet of code tomorrow, but it just a normal embedding of Jitsi Meet.

[damencho]

Any chance you are accessing through http or embedding http iframe link? Everything should be https.

[endo64]

Nope, the site itself and the iFrame is accessed via HTTPS,

Here is the iframe:

<iframe allow="camera; microphone" src="https://example.com/example#jitsi_meet_external_api_id=0&amp;config.desktopSharingChromeDisabled=true&amp;config.desktopSharingFirefoxDisabled=true&amp;config.enableWelcomePage=false&amp;config.resolution=480&amp;interfaceConfig.filmStripOnly=false&amp;interfaceConfig.SHOW_JITSI_WATERMARK=false&amp;interfaceConfig.SHOW_WATERMARK_FOR_GUESTS=false&amp;interfaceConfig.SHOW_BRAND_WATERMARK=false&amp;interfaceConfig.SHOW_POWERED_BY=false&amp;interfaceConfig.VERTICAL_FILMSTRIP=true&amp;interfaceConfig.DISABLE_RINGING=true&amp;interfaceConfig.MOBILE_APP_PROMO=false&amp;interfaceConfig.CONNECTION_INDICATOR_DISABLED=true&amp;interfaceConfig.VIDEO_QUALITY_LABEL_DISABLED=true&amp;interfaceConfig.RECENT_LIST_ENABLED=false&amp;interfaceConfig.DEFAULT_LOCAL_DISPLAY_NAME=%22Me%22&amp;interfaceConfig.DEFAULT_BACKGROUND=%22%23FFFFFF%22&amp;interfaceConfig.SETTINGS_SECTIONS=%5B%22devices%22%5D&amp;interfaceConfig.TILE_VIEW_MAX_COLUMNS=1&amp;interfaceConfig.VIDEO_LAYOUT_FIT=%22height%22&amp;interfaceConfig.DISABLE_TRANSCRIPTION_SUBTITLES=true&amp;interfaceConfig.startWithAudioMuted=false&amp;interfaceConfig.startWithVideoMuted=false" name="jitsiConferenceFrame0" id="jitsiConferenceFrame0" allowfullscreen="true" style="height: 997px; width: 274px; border: 0px;"></iframe>

[saghul]

Do you see any errors in the JavaScript console?

[endo64]

Sorry for the late response, here what I see in the console:

[endo64]

Ah sorry! There was an issue with my cam/USB port, please ignore my last comment. I'll investigate the issue further.

[saghul]

Can you expand the error? Also, in your first message you said the mic wasn't working, but it now seems to be the camera. Which one is it?

[endo64]

Sorry, as I said there was an issue with my USB port, I thought I catch the problem but obviously not. The issue was about mic, not camera, just ignore my last comment about it.

[jbc12]

I am having the same problem.
When I open the video conferencing link, it says that Jitsi needs my permission to enable camera and mic and I should click on 'Allow' when I get the prompt, but I'm not getting any prompt.

The first time it asks for permission it stores the site address and port in the browser setup. Jitsi will post to allow permission but the browser will not ask again.
But Jitsi still show permission not granted.
At one time it was working, but I changed cameras an now same problem.
Using raspberry pi, chromium, USB camera and microphone.
It normally uses HDMI for audio, so if I change the system from HDMI to USB sometimes the camera will work but no microphone. Sometimes I have microphone and no camera. Both are on USB. If on USB I lose audio on HDMI.

[Robert00Jones]

I am getting the same problem on Windows 10 Pro in both Firefox and Chrome. The microphone works though. I looked in Windows settings for permissions, where Jitsi isn't specifically listed among the apps, but those that are are all enabled. There seems no way to add Jitsi to the list of permitted apps, if indeed it is an app.

[saghul]

Please leave see: #5425 and let's continue there.