Sales and Customer Services helps companies acquire, develop and retain more profitable customer relationships through CRM capabilities that cover majority of customer experience. Helping clients to accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and deliver on their brand promise.
As customer segments change and mature, demands increase, organizations recognize the need to move beyond step by step change and pursue ways to integrate new service models that address a more demanding consumer base, target the right sets of customers and use technology to produce value-based service delivery.
Customer Service Transformation services help businesses to deliver satisfying and profitable customer experiences that nurture customer loyalty and support growth. Following modules and codes will help in this area:
Campaign and lead management
Order to cash
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