Choose your visitor

By Joe Belmonte

Production deployed here: Choose Your Visitor

Dev version deployed here: Choose Your Visitor Dev

Release Notes

September 9, 2023

• The session key automatically gets copied to the clipboard on session start

July 23, 2023

• Added support for specifying additional group IDs in the script tag

July 3, 2023

• Removed styling for restricted editing elements from the visitor side
  • This styling is now handled on the agent side only, and only when restriced editing mode is enabled

May 19, 2023

• Refactored code related to self-hosted script versions. Added back several versions as options.
• Included folder with those self-hosted script versions in the repo.

May 15, 2023

• Moved deployment to glancedev1.com domain.
• Added dw3 and dw4 as website options.
• Added 6.3.1 as self-hosted script option.

August 27, 2022

• Added dw1 and dw2 as website options.

August 5, 2022

• Added video on session start as a configuration option
• Added buttons to start the session in large/small/off video mode using the api to override group default and script tag.

July 6, 2022

• Removed inline styles and scripts

June 20, 2022

• Added section for Restricted Editing demo

June 5, 2022

• Added patch number to CB script version displayed at top of page.
• Added a data list to specify whether to use a self-hosted script or not.
  • Leave empty to pull the script from the Glance CDN.

May 2, 2022

• Added a link to the page that opens a pop-up window.
  • The pop-up's URL is the same as the current window.
  • If "auto load script" is checked, the session should automatically continue to the pop-up.
• Refactored/added some event listeners that start with GLANCE SESSION LISTENER: for debugging purposes.

April 8, 2022

• Added a button to dynamically change the visitor ID after page load.
  • Only available when using cobrowse version 5.4+.

April 3, 2022

• Some enhancements/fixes regarding session pausing/unpausing.
  • The pausing APIs are only available on versions 5.1 or later of cobrowse, so the relevant portions of the code are now wrapped in if statements to make the page backwards compatible with older CB versions. Previously older CB versions crashed the page.
  • Added a title hover to the Pause Session button when it's disabled explaining why it's disabled.
  • No longer modifying the Glance UI when the session is paused. This was interfering/overwriting localization. There is now a session paused indicator at the top of the page on the visitor side.

March 27, 2022

• Added an alternative session start button.
  • In addition to starting the session, this button checks to see if the Glance Visitor UI has been loaded. If not, it displays a custom spinner indicating to the visitor that the session is beginning. The spinner is hidden once the session starts.
  • This is meant to address the fact that the built-in Glance Session Starting... UI doesn't show up for the first session after page load.

March 26, 2022

• Added a button to allow the visitor to pause/unpause a session.
  • The visitor can optionally provide a message to be displayed to the agent.
• If the page is refreshed during a paused session, the session will resume in a paused state.
  • This is accomplished by adding the data-startpaused="1" attribute to the script tag.
• New sessions will always start in an unpaused state.

March 15, 2022

• Refactored how the role-based masking demo works.
  • No longer accepts a comma delimited list of roles for the purposes of masking the entire page.
  • There are two sections, labeled Agent Role "Test1" Content and Agent Role "Test2" Content, that will be masked unless the agents viewing the session are in roles named role1 and role2, respectively.
  • Agents in neither of those roles won't be able to see content in either section.
  • If agents in more than 1 role are viewing the session, both sections will be masked.

January 29, 2022

• Added an option to set presence toapi or off in the script tag in addition to on.
• Changed the label from Settings to Data-Site.
• Fixed a bug where the script tag was being added twice when Auto load script was enabled.

January 17, 2022

• Added an option to connect to myglance.net in addition to beta.glance.net and www.glance.net.

January 16, 2022

• Added a checkbox setting for Auto load script. If checked, the script will automatically load based on the existing configurations without the user having to click the Submit button.

November 22, 2021

• Once the Cobrowse script has loaded, the version number will appear on the page below the Title and to the right of the About link.