The objective of the analysis was to analyze the reviews obtained through TripAdvisor, in order to provide tools for the design and implementation of a business strategy aimed at improving CX, which allow building competitive advantages.
The repository contains:
- Topic Modeling for negatives reviews
- Topic Modeling for positives reviews
- Review Classification Models
Additionally, it contains a powerpoint presentation with the results and conclusions.
Authors:
- Biga, Maximiliano
- Sandoval, John
- Spena, Sebastian
- Zanelli, Ignacio