Jitbit Customisation / Notes

A collection of notes, links and resources, while looking at Jitbit functionality.

• Notes on Accessibility
  ^- colour contrast, font size, focus indicators, keyboard-only navigation, etc

• API Experiments
  ^- various experiments while trying out the API, and some prototypes built in NodeRED

One of the more intersting tests so far was this Submit YAML via Email prototype, which parses an email for a block of YAML and writes it into Jitbit custom fields.

• Styles, CSS, and Javascript
  ^- styles and minor theme modifications

• Automation Notes
  ^- automation notes

• References
  ^- some notes on imports, CSV format, email template fields

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Various Useful Links

For reference:

• Homepage -> https://www.jitbit.com/
• Github -> https://github.com/jitbit
• Support -> https://www.jitbit.com/support/
• FAQ -> https://www.jitbit.com/helpdesk/faq/
• API Ref -> https://www.jitbit.com/helpdesk/helpdesk-api/#/
• On-Prem Guide -> https://www.jitbit.com/docs/helpdesk/!!!helpdesk-software-readme.htm

FAQ and Support:

• https://www.jitbit.com/helpdesk/automation-rules-description/
• https://support.jitbit.com/helpdesk/KB/View/3618726-how-to-escalate-a-ticket-and-create-slas-in-jitbit-helpdesk
• https://support.jitbit.com/helpdesk/KB/View/5491721-customizing-your-ticket-statuses
• "Is approver" -> https://support.jitbit.com/helpdesk/Ideas/9551

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