🙋‍♂️ Meet Josh Hayles | Solutions Engineer II @ Datadog | #cloudTech #kubernetes #containers #technicalWriting

My greatest ability is the desire to learn.

Links

🔗 LinkedIn

🔗 MyTechnicalWriting

My Quick Intro

After 15 years of experience building and running my own Real Estate business, I have significant skills regarding customer service, the user experience (both, online via product use, as well as in-person communication with people), and I love building systems and processes that create efficiency. Combining my business and customer skillset with my "stay curious" approach to technology allows me to step into any tech role and quickly understand what's best for the customer. I'm currently building my passion project that helps homeowners reduce their property taxes, while working full time as a Solutions Engineer with Datadog.

My Background

• 15 years of experience in Real Estate, where I created a six-figure business that I ran by myself.

  • I learned Entrepreneurship skills that taught me all aspects of business:
    • Customer Service
    • Customer-Centric Approach
    • Community Involvement (Home ownership affordability, helping homeowners lower property taxes)
    • Customer Interaction with hands-on communication methods, and automating systems for efficiency and accuracy
    • Developing Business Plans Customized to my Client’s needs
    • Strong Written and Verbal Communication Skills (Real estate newsletters, Blogs, Neighborhood Analysis, etc)
    • Product and Technology Research that benefited my clients and business needs
    • Teamwork collaboration with a variety of parties involved in each transaction that required custom communication methods
    • Educating clients and the public about the market, technology, and trends
    • Creating memorable and pleasant experiences for my clients in a variety of ways

My Software Engineer Background with Flatiron

• At Flatiron, I learned a variety of technology and put in 50 to 60 hours of work per week into their program for roughly 4 months

• The overall technology was focused on full stack development. I learned Javascript (in its raw form first), then React for the framework. For the backend we learned Ruby / Rails.

• Since then, I have focused on improving my Web Development skills using: JavaScript (Pure / Vanilla), advanced JavaScript, CSS / Styling and Prototyping, Svelte/Sveltekit, Node.js, and solving DSAs (Data Structures and Algorithms).

Why I love Technology, and writing about it

• I’m a tech-enthusiast, especially when it comes to Real Estate technology

  • I thrive on an environment that allows me to learn new things

  • I love creativity and having the ability to constantly make improvements

  • I love to combine my business skills with technology to solve problems for homeowners

What I Bring to the Table

• Team Player 👊

  • I love working with people who are eager to learn, creative, and love to talk about technology

  • Whatever needs to be done to help the team, I’m all-in.

  • Innovative ideas for improving / creating products and services to benefit the team’s goals.

  • Collaborating with the team and communicating effectively is important to me.

• Passionate, Hard Work (with a never-ending appetite for learning and improvement) ⛑️

  • Working hard is something that came natural to me in Real Estate because I loved everything about it. That same passion is applied to tech and entrepreneurial services that improve the user’s experience

  • I’m currently studying Cloud Technologies, Containers (Kubernetes, Docker), and advanced troubleshooting on a daily basis at Datadog

  • I’m not only capable of learning any technology that’s needed for the job, I’m excited to do so!

• Understanding Product Features | User Benefits | User Experience (really well) 🤗

  • I’m great at researching a product, getting feedback from customers, documenting that feedback, putting together a report to analyze that information, and making suggestions on what’s best for the product and customer’s experience

  • I’m also great at coming up with creative and innovative ideas for new products / services (especially Real Estate, Investing, Homeownership, and Finance)

    • Example: I created a publication called “Inside the Mind of the Buyer” that taught Homeowners how to think like a buyer before they put their home on the market. When you list your home and you’re asking someone to pay a price for it you’re now in the presentation game. Your home is open to public opinion, and you have to care about every detail because that’s what the buyer is thinking as they walk through your home:

      • I had to understand everything about my client’s goals and create a custom plan that fit their needs, desires, timelines, communication preferences, their expectations, etc.

      • I anticipated areas of concern, objections they would likely have and I created custom plans to make sure there weren’t any holes that needed to be plugged in my process:

        • Example: I created an estimated proceeds sheet called provides a breakdown of all the costs associated to the seller when they sell their home, and an estimated “walk away” amount to give them an idea of how much money they’ll get at the closing table. I was within $500.00 accuracy with this approach (it was reliable and predictable)

        • I presented this at our initial meeting because I knew it would help them make an informed decision about selling.