Cannot install Kaazing - windows svcutil

[GodelMachine]

Can the bug be reproduced in a Kaazing demo out-of-the-box? - On my computer I believe

Steps to reproduce the problem -

1. Install Kaazing.
2. Delete from registry editor
3. Try installing Kaazing again, either in same location or different location

Expected behavior - Kaazing should install seamlessly

Actual behavior - I get the following. After I press enter 3 times it says - "KWIC service installed

Press RETURN to continue
KWIC installed as a Service." when the fact is its not installed.

Below is entire execution trace

D:\Kaazing_doc_4\kwic-5.9.16>kwic.setup.exe --service
Running in service installer mode
Inside serviceOnly ...
KWIC service not installed ...
Calling installDaemon() ...
Installing the KWIC service ...
Windows:svcutilPath: D:\Kaazing_doc_4\kwic-5.9.16\ext\bin\kwic.service.exe
WARNING: unable to install the KWIC service
Press RETURN to continue
Starting the KWIC service ...
Windows:svcutilPath: D:\Kaazing_doc_4\kwic-5.9.16\ext\bin\kwic.service.exe
WARNING: unable to start the KWIC service
Press RETURN to continue
KWIC service installed
Press RETURN to continue
KWIC installed as a Service.

Logs/Wiresharks - Not gathered

Specifications

1. Gateway Java version - Don't know where to check
2. OS version - Windows 10
3. Java version - 1.8.0_45
4. Backend system version - Not relevant
5. Browser version - Not relevant

[jselit]

Hi, are you a Kaazing Gateway customer? If so, it would be better to file a support ticket.

[GodelMachine]

Hi there, Thanks for responding so quickly. BMC Software has a SaaS offering called Helix, and we use Kaazing so that we are able to use hard client such as BMC’s Developer Studio or Data Import Tool. These tools connect to BMC’s cloud servers using Kaazing. I am a BMC Remedy Administrator, working as a sub-contractor for one of BMC’s channel partner, so not sure if I can be a customer. What’s the procedure to log a support ticket? Do I need to have some kind of support contract ID or email address? Also, I am sure this issue was faced by many before, so based on issue history, would you kindly advise me what can I do to install Kaazing hassle free? I have rummaged through the web scouting for KA’s or discussion threads but couldn’t find any pertinent thus far. Thanks again for reaching out.

On Wed, Feb 24, 2021 at 12:38 AM jselit ***@***.***> wrote: Hi, are you a Kaazing Gateway customer? If so, it would be better to file a support ticket. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#929 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEILP7746TZRRKYDGB5YV5LTAP4I7ANCNFSM4YBKOXIA> .

-- Check out my work www.github.com/GodelMachine

[jselit]

Hi,

Typically, the recommended procedure is that you contact BMC for issues first, then BMC will contact us if they need help solving the issue. Please do so for any issues you encounter in the future.

As for your service issue, there is a registry entry you need to delete. Go into your registry and go to this location:
SYSTEM\CurrentControlSet\Services\EventLog\Application\KWICService

Delete the KWICService folder there and then you should be able to install the service once again. In the future, if you wish to delete a service, we recommend using the tool at inside your KWIC directory at kwic-5.9.19\ext\bin\kwic.service.exe. Run the kwic.service.exe once to see what commands are accepted. Note that the service must be stopped before trying to remove it.

[GodelMachine]

Hi,

Typically, the recommended procedure is that you contact BMC for issues first, then BMC will contact us if they need help solving the issue. Please do so for any issues you encounter in the future.

As for your service issue, there is a registry entry you need to delete. Go into your registry and go to this location:
SYSTEM\CurrentControlSet\Services\EventLog\Application\KWICService

Delete the KWICService folder there and then you should be able to install the service once again. In the future, if you wish to delete a service, we recommend using the tool at inside your KWIC directory at kwic-5.9.19\ext\bin\kwic.service.exe. Run the kwic.service.exe once to see what commands are accepted. Note that the service must be stopped before trying to remove it.

Hi there,

Thank you so much for your valuable help.

I was able to follow the steps you provided viz. delete "KWICService" from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\KWICService and then installed Kaazing as per the steps laid down in the document.

I also checked \kwic-5.9.4-windows\kwic-5.9.4\ext\bin folder and ran the kwic.service executable in command prompt, upon which I got the following output →

"2021/02/24 03:03:35 Error no arguments
Use kwic.service install, remove, debug, start, stop or status."

Based on the output, I surmise the command that should be run in order to remove the service would be "kwic.service remove" from the command prompt, after having the execution location set to \kwic-5.9.4-windows\kwic-5.9.4\ext\bin.

Next time forth, I will bear in mind to reach out to BMC first.

Please close this Issue and once again, million heartfelt thanks for your timely help and assistance :)