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Player doesn't play after changeMedia with external sources #3893

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Ronileco opened this issue Aug 9, 2018 · 1 comment
Closed

Player doesn't play after changeMedia with external sources #3893

Ronileco opened this issue Aug 9, 2018 · 1 comment

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@Ronileco
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Ronileco commented Aug 9, 2018

Hi,

Thanks for the great job on the Kaltura player.
We're having issues changing media on the player with external sources.
Test page for you to see: Player test page

Scroll down and click on a new angle.
The player changes to the new videos and even loads the external chapters, but the playback seems broken.
Also when the page loads the scrubber looks like it is not fully loaded (like when playing ads).

If you just hit play the video and first angle plays correctly.
Each angle is a separate entry ID.
We're using MediaProxy.sources for the playback HLS and mediaProxy.entry for the entry.
Sending change media with the mediaProxy object and not just the entryId.

It was working on previous version v2.64.3 or 2.53.2.

Play / Pause doesn't seem to respond after the changeMedia call (maybe event handlers we're removed)

Thanks and looking forward to your reply.

@Ronileco
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Hi, i tracked the issue to be in the Google Analytics module here: Kaltura Google Analytics plugin

I suggest you use the logic from 3 lines above to check if the player metadata is present.

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