Default players dont work (malformed XML?)

[DBezemer]

From the default available players the following don't work:

• KDP3 Light
• Player with captions (String could not be parsed as XML error)
• Hovering controls player (String could not be parsed as XML error)
• Widescreen player (String could not be parsed as XML error)
• Multiple vertical playlist (String could not be parsed as XML error)
• Player with no share button (String could not be parsed as XML error)

All these players yield the following error:

[Tue Feb 11 21:42:15 2014] [error] [client 192.168.1.106] PHP Warning:  SimpleXMLElement::__construct(): Entity: line 1: parser error : Start tag expected, '<' not found in /opt/kaltura/web/html5/html5lib/v2.1.1/modules/KalturaSupport/UiConfResult.php on line 231
[Tue Feb 11 21:42:15 2014] [error] [client 192.168.1.106] PHP Warning:  SimpleXMLElement::__construct(): "" in /opt/kaltura/web/html5/html5lib/v2.1.1/modules/KalturaSupport/UiConfResult.php on line 231
[Tue Feb 11 21:42:15 2014] [error] [client 192.168.1.106] PHP Warning:  SimpleXMLElement::__construct(): ^ in /opt/kaltura/web/html5/html5lib/v2.1.1/modules/KalturaSupport/UiConfResult.php on line 231

[DBezemer]

For KDP3 Light, KDP3 Black and KDP3 Blue the skin file paths are wrong in the XML files

/opt/kaltura/web/content/generatedUiConf/11/601/ui_conf_11601066__2.xml
/opt/kaltura/web/content/generatedUiConf/11/601/ui_conf_11601064__2.xml
/opt/kaltura/web/content/generatedUiConf/11/601/ui_conf_11601065__2.xml

[DBezemer]

Same issue for a couple of the uiconf for the kcw for instance.

[jessp01]

Finally resolved:)

[harshadyeola]

@jessp01 @DBezemer
How to fix above issue. i am getting default players blank.

[KalturaCommunity-zz]

Hello,

Which player is blank? easiest way would be to simply create a new player
in the universal studio tab in KMC and use it.

May the source be with you,

Jess Portnoy

On Wed, 29 Jul 2015, Harshad Yeola wrote:

@jessp01 @DBezemer
How to fix above issue. i am getting default players blank.

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Reply to this email directly or view it on GitHub.[ACH7XnA7fpdMyqURtRaaOsIr0bgYCTlTks5oiODygaJpZM4BhGJo.gif]

[harshadyeola]

@jessp01
Below is the list of players that are blank

Player with no share button
Player with captions
Multiple vertical playlist
Hovering controllers player
Widescreen player

While custom player is working fine.

[KalturaCommunity-zz]

My guess would be that if you look for the ui_conf ID for this player in
the DB:
mysql> select conf_file_path from ui_conf where id=$ID
and then look at the file system under:
/opt/kaltura/web/$conf_file_path, you will discover the file is missing..
Other than placing a valid UI conf file in this location, there is not
much you can do.. however, seeing how you're able to create a new player,
you can simply use it. No real importance to the default ones.

May the source be with you,

Jess Portnoy

On Wed, 29 Jul 2015, Harshad Yeola wrote:

Below is the list of players that are blank

Player with no share button
Player with captions
Multiple vertical playlist
Hovering controllers player
Widescreen player

While custom player is working fine.

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Reply to this email directly or view it on GitHub.[ACH7XiqqQYfS0jzDUIodg_Sm4CfJhohdks5oiOIXgaJpZM4BhGJo.gif]

[harshadyeola]

@jessp01

I am not able to figure out the solution for this. Here is the screen shot for error.

[jessp01]

Hello,

When do you get this screen? when creating a new player? when trying to edit it or..?
Thanks,