Validation
In addition to the experimentation phase further hypothesis will be made:
- The percentage of customers who give feedback at the food counter can be increased by a better user experience with a Apiano App feedback feature. This is true when the percentage is higher than 75%.
- The Smart Feedback Service works also in other locations. This is true when in minimum 3 further locations in different cities the number of feedback achieve the results of the first test location.
- The Smart Feedback Service works also for all other food counters. This is true when the percentage of customers who give feedback at all food counters is minimum 75%.
- The data analysis of feedback at different locations, week days, daily times will deliver more than concrete action options for optimization.
