Ticket Creation Customer Support | Smart India Hackathon Winning solution 2019

For problem statement RV5 : Developing a customer support system for customer communating through email Automatic ticket creation for Customer Support.
Run email_full.py to start fetching mail from the server and start generating ticket.

Our topic focus on basically these particular areas:

• The correctness of the data given to the machine by the end user if the format is in the required order with no problems in it then it - proceeds to the step where the final ticket is being sent else it goes to the next step.
• Also to check if the details given by the user are not incomplete. If no the proceed skipping the next steps.
• If an error in the given input is detected then it will use the Machine language technique(explained in later slide),or will send back the form to the end user.
• The form sent will not loose its existing data, it will only require required missing data.
• Ticket Generation ticket gets generated with all the required details in a given format and gets sent to the user’s email id.

For reference refer refer the video in the link .

Technology Stack

Here the language used is python with pakages like csv, imaplib, smtplib, email, matplotlib, random, re and the most used package is nltk. For processing the details, it is used to take out the word.

Use Case

Team ✨ : Solvers_VIT

• Amul Choudhary
  
• Anmol Rao
  
• Shikar Bhardwaj
  
• Rohan Vashisth
  
• Panna Nagpal
  
• Arunbh Yashaswi (Team Leader)
  

Instruction

For running the code please update get_email.py before :

imap_ssl_host = 'imap.gmail.com'  // imap.mail.yahoo.com
imap_ssl_port = 993  //select the port
username = 'username@gmail.com'//put your username here
password = 'PASSWORD'// put the password here