We are using the Inbox app as our inspiration. The goal of this app is to enable agents to quickly and simply triage the majority of zendesk tickets in a queue.
This app will agents to quickly delete or esclate each ticket to the apporiate tier.
- Login view: (Email, Password, Zendesk Subdomain)
- Main view: This view will list the most recently updated tickets in a zendesk triage view. Users will be able to swipe at the cell to perform triage actions
- Detail view: The view will list more detail about a ticket.
[Login]
[Password]
[Subdomain]
[Submit]
- Half left swipe (assign to Tier 1)
- Full left swipe (assign to specific tier)
- Right swipe. Delete ticket