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Outlook issues #1231

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yourics opened this issue Mar 6, 2023 · 2 comments
Closed

Outlook issues #1231

yourics opened this issue Mar 6, 2023 · 2 comments
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@yourics
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yourics commented Mar 6, 2023

I'm having issues with the formatting in MS Outlook.
For some reason a lot of things are shifted, full width or the e-mail will display like on a phone, while being on a desktop PC.
Everywhere my e-mail displays correctly, except for MS Outlook..

Could somebody PLEASE help me? I have no idea where to start solving this problem.
I've already edited my template so it only contains {{ template "content" . }} as the templating is done in MJML. With the default template it was even worse, so that's why I removed everything except for this one line (of course).
Also is there a way to bypass the dark mode? Some of the colors are displayed incorrectly as you can see.

I've included my .mjml file as well as the generated HTML file by MJML:
Nieuwsbrief Maart 2023.zip

Here are some examples of the correct formatting on outlook web and the wrong formatting on the MS Outlook application.
Correct: https://gyazo.com/9fc848284e5ec57d3bcffbf88d3ac893

Wrong: https://gyazo.com/b2787e9dcbc4072940b803108b035629

@knadh knadh added the question Further information is requested label Mar 6, 2023
@yourics
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yourics commented Mar 10, 2023

Anyone has any idea how to fix this? I have a newsletter that I need to send ASAP. Any help or reply would be appreciated

@candidexmedia
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candidexmedia commented Mar 17, 2023

Outlook is notorious for messing up layouts, and the experience will vary between Outlook desktop, Outlook online, Outlook on certain OSs, etc.

Short-term solution: Your best bet would be to include a "View in browser" link so that Outlook users can view the correct version. Do you know for a fact that a significant portion of your recipients use Outlook?

image

Long-term: you may need to connect with the MJML community to figure out what the issue is. A quick Google search of "MJML Outlook" shows that others are having issues with getting the framework to work with Outlook:

image

You can also review the compatibility of the MJML components you used with major email clients: https://mjml.io/faq#email-clients.

More resources:

Listmonk-specific Outlook issues

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