GdxRuntimeException: Couldn't create window

[isHarryh]

Issue details

When one of my app's users tried to initialize the Lwjgl app, he got a GdxRuntimeException: Couldn't create window. However, when launched in other computers, it works very well.

It may be a rare problem of some particular computers. Could you tell me how to continue my investigation into this problem?

Reproduction steps/code

It is not reproducable, since this exception has only occurred in my user's computer. Btw, my app project is ArkPets.

Version of libGDX

• libGDX 1.11.0

Stacktrace

// OS: Windows 10 (amd64), with Java 20.0.1

com.badlogic.gdx.utils.GdxRuntimeException: Couldn't create window
	at com.badlogic.gdx.backends.lwjgl3.Lwjgl3Application.createGlfwWindow(Lwjgl3Application.java:527)
	at com.badlogic.gdx.backends.lwjgl3.Lwjgl3Application.createWindow(Lwjgl3Application.java:462)
	at com.badlogic.gdx.backends.lwjgl3.Lwjgl3Application.createWindow(Lwjgl3Application.java:448)
	at com.badlogic.gdx.backends.lwjgl3.Lwjgl3Application.<init>(Lwjgl3Application.java:162)
	at cn.harryh.arkpets.EmbeddedLauncher.main(EmbeddedLauncher.java:70)

Here the exception threw:
https://github.com/libgdx/libgdx/blob/1.11.0/backends/gdx-backend-lwjgl3/src/com/badlogic/gdx/backends/lwjgl3/Lwjgl3Application.java#L527

Affected platforms

• Android
• iOS
• HTML/GWT
• Windows
• Linux
• macOS

[crykn]

You could try to see whether GLFW has anything useful to say about the error, either via GLFW#glfwGetError(...) or by setting an error callback (GLFW#glfwSetErrorCallback(...)). The possible error codes can be found here.

[isHarryh]

I let my user outputting the GLFW error, read:

(Code 65542) WGL: The driver does not appear to support OpenGL

My user's graphic card is AMD Radeon(TM) Graphics with the driver version 27.20.21030.8001.

[crykn]

The driver seems to be over one and a half years old, so maybe updating does fix the issue. Anyways, this is a third-party issue, so there is nothing really we can do about it.