linagora.esn.ticketing

This is OpenPaaS Module for ticketing feature

Install

Make sure you have OpenPaaS installed from here

Add the module to OpenPaaS

Add the line linagora.esn.ticketing to esn/config/default.json in modules section Add the line "linagora.esn.ticketing": "linagora/linagora.esn.ticketing" to esn/packages.json in dependencies section

Install the node packages for the ticketing module

In the esn folder do

npm install

Launch OpenPaaS

In the esn folder

npm start

Accessing the ticketing module

The ticketing module can be accessed at the adress : Ticketing module (/#/ticketing) The ticketing module admin platform can be accessed at the adress : Admin platform (/#/ticketing/admin)

Development document

CLI document

F.A.Q.

User autocompletion in the ticketing module is not working.

You should reindex user data from the database to in elasticsearch. In the esn folder do

$ node ./bin/cli reindex --es-host localhost --es-port 9200 --type users

Cannot access ticketing admin center

Because you does not have administrator permission. In the esn/node_modules/linagora.esn.ticketing folder do:

$ node ./bin/cli role --email your@mail.com --role administrator