Getac UX10 tablet not recognized

[TidelyPom]

Hi

I have a Getac UX10 tablet that isn't recognised by Ubuntu 20.04, I have run the sysnsinfo.sh script and I am sending you the tarball as recommended .
sysinfo.s4LlfzTr3g.tar.gz

[jigpu]

It looks like this device is using a touchscreen digitizer from eGalax / EETI, which our sysinfo script largely ignored. I've updated it to no longer skip over devices from EETI. Can you please run the updated sysinfo.sh script and attach its results?

Does your UX10 use the "digitizer pen" (https://www.getac.com/us/accessories/digitizer-pen-gmpdx6/) or the "capacitive pen" (https://www.getac.com/us/accessories/capacitive-hard-tip-stylus-tether-gmpsxl/)?

[TidelyPom]

Thank you. The pen is the capacitive pen. Here is the new tarball.

sysinfo.KtRbPRYHog.tar.gz

[jigpu]

Thanks! The update seems to have done the trick and dumped data for the eGalax / EETI sensor correctly. It looks like this particular model only uses a plain touchscreen sensor without any special digitizer handling. Because of this, it doesn't need an tablet definition file in libwacom -- there are no digitizer properties to be configured. I've added the sysinfo to the database for future reference, however, since it seems there is a sibling model which may have special digitizer handling...

The device shows up in the output of xinput list which indicates that it "should" be working. If it doesn't, you may need to contact the libinput developers (https://gitlab.freedesktop.org/libinput/libinput/) to diagnose why not. You can include a link to this issue since they would find the sysinfo output handy.