About this repo

• Maintained by Chris Stone chstone@microsoft.com
• Project: CIQS deployment for Call Center Automation
• Use case: Provide an Interactive Voice Response (IVR) bot to process product orders for a fictitious company that sells bicycles and bicycle accessories.

Platforms

• Bot Framework with Skype Calling channel
  Routes calls to the bot
• Bing Speech Service
  Processes speech-to-text
• LUIS (Language Understanding Intelligent Service)
  Extracts intent and entities from text
• Azure Search
  Indexes the product catalog for product-query matching
• Azure SQL
  Stores product and order data
• DocumentDB
  Stores bot state and event logs
• Azure Storage
  Stores bot audio data for debugging
• Azure App Services
  Hosts the bot application

ARM Deploy

Choose CIQS, PowerShell, or Portal depending on your familiarity with Azure

CIQS

Guided deployment using the Cortana Intelligence Quickstart

Portal

Deploy to Azure

PowerShell

$rg = "call-center"
$loc = "eastus"
New-AzureRmResourceGroup $rg $loc
New-AzureRmResourceGroupDeployment -Name CallCenterSolution -ResourceGroupName $rg -TemplateFile .\core\azuredeploy.json