Updates to pricing_faq_2024 to suit new pricing page

en/src/policy/subscriptions/pricingfaq_2024 → en/src/policy/subscriptions/pricing_faq_2024

@@ -2,21 +2,26 @@
 
 ## Subscription Plans
 ### How do I buy a subscription?
-Start a Loomio group (if you have not already done so) from this page: [Try Loomio](https://www.loomio.com/try). Your group will start on a 7 day free trial on the service of your choice.
+Start a Loomio group (if you have not already done so) from this page: [Try Loomio](https://www.loomio.com/try). Your group will start on a 14 day free trial on the service of your choice.
 
 ### Can I upgrade to Loomio Pro after purchasing Loomio Starter?
 You can upgrade at any time and we will automatically apply a prorated credit for any pre-paid subscription fees.
 
-### Does my organization qualify for the Pro Nonprofit plan?
-We love nonprofits and have created a 50% discount on the Loomio Pro plan. 
-Nonprofit organizations can upgrade to this plan for immediate subscription to Loomio. We'll then send you an email with a link to validate your organization’s nonprofit status via our partner [TechSoup](https://www.techsoup.org/loomio).
+### Does my organization qualify for  Nonprofit plan?
+Loomio is proud to support nonprofit organisations. Nonprofits may be eligible to receive 25% to 50% off our plans.
+Nonprofit discounted pricing is available to organisations who operate as a charity, nonprofit, nongovernmental, member funded, or social change organisation.
 
-[View TechSoup's nonprofit validation criteria for your country.](https://www.techsoup.global/techsoup-local-ngo-definitions)
+Examples of organizations that qualify:
+- Community, environmental and social organizations
+- Collectives and networks
+- Political parties
+- Educational organizations
+- Cohousing organizations
+- Worker owned cooperatives
 
-### How do I know if my group qualifies for the Community Lifetime plan?
-The Community Lifetime plan is available for community groups and organizations run by volunteers who have no full-time paid staff. 
-When you upgrade to this plan we will ask you to make a declaration that your group has no full-time staff.
-If you are in doubt, ask “am I being paid by my organization to do this work?” If yes, it’s likely a Loomio Starter or Pro plan is more appropriate for your group. We trust you to make the right decision.  
+Examples of organizations that do not qualify:
+- Government agencies
+- Commercial businesses
 
 ## Payment
 ### What payment methods do you accept?
@@ -35,22 +40,21 @@ A statement of receipt will automatically be sent to the billing contact email a
 ## Security and data privacy
 ### Who owns my group’s data?
 You do! Unlike some other services, we're not in the advertising business. You are the customer, not the product, and you're in charge. Loomio is open source software, and your data is portable and exportable. You can download your group’s data and open it in a spreadsheet or even export your entire group history to run on your own Loomio server - if you have the skillset, time and resources. 
-However you have our promise that we'll run our loomio.com service for our customers until the end of the internet.
 
 ### Is my data secure?
 Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. See [Security overview ](https://help.loomio.com/en/policy/security) for details on how we protect your data. Your input and feedback on our security is always appreciated.
 
 ### Where are Loomio cloud services hosted?
-Our global service at loomio.com is hosted in the USA, operated by Heroku and running on Amazon Web Services data center.
+loomio.com is our most widely used service and available globally. Loomio.com is hosted on servers based in the USA operated by DigitalOcean, LLC.
 
-Our regional services loomio.eu run on Amazon Web Services in the Netherlands, and loomio.nz on Amazon Web Services in Australia.
+Our regional services loomio.eu and loomio.nz run on DigitalOcean servers in Amsterdam (Netherlands) and Sydney (Australia) respectively.
 
 ### Why should we trust Loomio?
-We've been in business for more than 9 years. We have great relationships with our customers. We're run by a worker-owned cooperative - which means the people who create Loomio also have ownership in it. 
+We've been in business for more than 10 years. We have great relationships with our customers. We're run by a worker-owned cooperative - which means the people who create Loomio also have ownership in it. 
 
 We work with investors who support our social mission, and are committed to ensuring we provide the highest level of privacy and protection for our customer’s data. 
 
-Our software is open source, which means anyone can download and read the code. To the best of our knowledge, we've never had an attacker steal any of our customers' data.
+Our software is open source, which means anyone can download and read the code. 
 
 Loomio is based in Aotearoa, New Zealand, ranked by the World Bank and Forbes as the best country in the world to do business, as well as lacking red tape and corruption.