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Update RTN-006.tex paragraph on GAI
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plazas committed Feb 26, 2024
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Expand Up @@ -211,12 +211,12 @@ \subsection{Scalable and Sustainable Support Infrastructure}\label{ssec:mod_supp
The CST is currently reviewing existing functionality and planning upgrades to this service (and documenting this work with topics in the Meta category).
The CST will continue to evolve the forum in response to activity trends and feedback during the pre-operations data previews, so users should expect changes to the organizational structure and design.

\subsubsection{Use of Artificial Intelligence (AI)}\label{sssec:use_ai}
\subsubsection{Use of Generative Artificial Intelligence (AI)}\label{sssec:use_ai}

We are exploring the potential of artificial intelligence (AI) to enhance our support infrastructure.
Current work includes the development of a "RubinGPT" or similar AI chatbot, leveraging advancements in natural language processing and machine learning for intuitive user support (REF RTN-071).
We're also considering integrating AI bots with our existing Discourse platform to improve user experience and allow our support staff to focus on more complex inquiries.
Considerations also include the assessment of potential drawbacks such as scalability and sustainability of costs, and concerns related to accuracy, reproducibility, and sustainability of the energy footprint of making inferences using Large Language Models.
The CST is exploring the potential of generative artificial intelligence (GAI) to enhance our support infrastructure.
Current work includes the development of a ``RubinGPT" or similar AI chatbot, leveraging advancements in natural language processing and machine learning for intuitive user support.
The CST is also considering integrating AI bots with our existing Discourse platform to improve user experience and allow our support staff to focus on more complex inquiries.
Considerations also include the assessments of scalability and sustainability of costs, as well as concerns related to accuracy, reproducibility, and the energy footprint of making inferences using GAI.


\subsection{Live Interactions}\label{ssec:mod_interact}
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