Intelligent Customer Help Desk with Smart Document Understanding
This is repositroy build Using the Watson Discovery Smart Document Understanding (SDU) feature, we will enhance the Discovery model so that queries will be better focused to only search the most relevant information found in a typical owner's manual and Using Watson Assistant, we will use a standard customer care dialog to handle a typical conversation between a custmomer and a company representitive. When a customer question involves operation of a product, the Assistant dialog will communicate with the Discovery service using a webhook.The webhook will be created by defining a web action using IBM Cloud Functions.
Project Explanation youtube Video and Link https://www.youtube.com/watch?v=isXSJEUWWfg&t=18s
Project Description The typical customer care chatbot can answer simple questions.
To take it a step further, we will use the Smart Document Understanding feature of Watson Discovery to train it on what text in the owners manual is important and what is not. This will improve the answers returned from the queries.
Chatbot Link https://node-red-bgptu.eu-gb.mybluemix.net/ui/#!/0?socketid=kfyAtPDNGBb2fMxlAAAJ
Contents in Repository 1.Cloud Function Code
2.Node RED Flow Code
3.Node RED Master
4.Watson Assistant Skill
5.Watson Discovery Document
6.Project Report
7.Project Scope Document