FeedTrack is a Feedback Recording System designed for bank branches. It provides a comprehensive solution for recording customer feedback, analyzing data, and managing administrative tasks efficiently.
- Customer Feedback: FeedTrack enables customers to provide feedback via Android tablets, with options ranging from different satisfaction levels represented by "smiley" expressions.
- Data Security and Analysis: The system securely records and stores customer feedback responses on the server, facilitating detailed analysis and reporting.
- Administration Module: Additionally, FeedTrack includes an administration module with secure login using JSON Web Tokens (JWT) authentication, allowing authorized administrators to manage branches, teller positions, and user roles.
- Reporting Options: Administrators can generate ad hoc reports based on custom criteria and schedule reports to be delivered at specified intervals in various formats such as PDF, CSV, or Excel.
- Hana Mahmutović
- Berina Zejnilović
- Fatima Muharemović
- Muaz Sikirić
- Harun Alagić
- Emin Zukić
- Hamza Bosno