Mailchimp orders, Product variants, transactional emails and segments

[vbzl]

I contacted the Mailchimp for WooCommerce plugin support and they have advised me to contact Mailchimp support team at the GitHub. It is regarding the Mailchimp and WooCommerce integration.

Woocommerce version 3.6.4
Mailchimp for Woocommerce Version 2.1.17

I have also attached the screen shot at the end, to show you an example of the issues.

(In the below example product variants are Select Program and Material Allowance) I have 3 variants on other products.

Product name is added to the Mailchimp subscriber.

Issue 1 - Product variants, Program and Materials information is not included along the product name for the Mailchimp subscriber.

Issue 2 - When creating a segment, I couldn’t find Product variants as an option. I need to send specific emails based on the product variants.

However, Mailchimp’s default transactional emails “Order Confirmation and Order Invoice” shows a field |PRODUCT_VARIANT_TITLE|, as this merge field is not automatically created under “Audience fields and |MERGE| tags”, is it possible to add |PRODUCT_VARIANT_TITLE| to the “Audience fields and |MERGE| tags” so I could then create tags and segments.

Issue 3 - Regarding Mailchimp’s transactional emails; Order Confirmation and Order Invoice emails. When I click on edit email, under order details the default fields found were

Purchase date: |ORDER_DATE|
|PRODUCT_TITLE| × |PRODUCT_QUANTITY|
|PRODUCT_VARIANT_TITLE|

In the actual email, only one product variant is showing out of the two. As per the below text, Product variant information for Select-program = is blank, doesn’t appear. Also Material = buy-your-own-materials is a slug for the variant title BYO (Buy your own materials). So
|PRODUCT_VARIANT_TITLE| is not displaying the title of the variant, instead showing the slug. (Please refer the woo-commerce order details section in the attached image)

Purchase date: 08/13/2019
MAKER2MARKET SCHOOL HOLIDAY PROGRAM × 1
MAKER2MARKET SCHOOL HOLIDAY PROGRAM :: Select-program = :: Material = buy-your-own-materials

Issue 4 - “On hold” products from woo-commerce are imported to Mailchimp as “Purchased”. I would only like to send emails based on the order complete which will be the actual purchase. “On hold” are not actual purchased. Also once the status is changed from “On hold” to complete, the info should be automatically updated to the Mailchimp subscriber.

[khungate-zz]

@vbzl sorry for the delay in getting back to you.

Thanks for reaching out. I'll address each issue brought up here.

Issue 1 - It appears that only the Parent product will show up for Mailchimp contact profile. Though the plugin is passing all of the details of the purchase from the store including variants and options names, it is ultimately up to the Mailchimp product team to render details in the contact profile interface.

Issue 2- Currently Segmentation in Mailchimp: will only show parent products, this is not specific to this plugin, as it applies to the overall segmentation limitations from Mailchimp at this time.

Issue 3 - Ran some tests on our end and were able to replicate the issue described. We are currently working through some solutions to this and hope to have this resolved soon in a future release.

Issue 4 - We have had some reports of this sort of issue with pending status orders as well. We are currently working through this issue for a solution.