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Grammer edits and spelling (#23)
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* Limit line length to 80 characters

* Update other uses for clarity and brevity

* Use specific lanugage for throttling non-paying customers

* Use specific lanugage for throttling non-paying customers

* Use specific numbers when describing message retention

* Use specific numbers when describing sending credits on new accounts

* Clarify POP3 role in sending email
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mjmayer committed Jun 29, 2020
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Showing 1 changed file with 39 additions and 25 deletions.
64 changes: 39 additions & 25 deletions about/faq.rst
Original file line number Diff line number Diff line change
Expand Up @@ -6,30 +6,38 @@ Frequently Asked Questions
Where are my email attachments?
-------------------------------

For `private addresses, the Inbox App will allow you to download attachments <https://mailsac.com/app>`_. You can also `fetch private messages with POP3 <https://mailsac.com/docs/fetch-messages-with-pop3>`_ in your email client, such as Apple Mail or GMail.
For `private addresses, the Inbox App will allow you to download attachments
<https://mailsac.com/app>`_. You can also `fetch private messages with POP3
<https://mailsac.com/docs/fetch-messages-with-pop3>`_ in your email client,
such as Apple Mail or GMail.

Disposable emails under public email addresses disallow downloading attachments - :ref:`you must download the entire message file, or fetch attachments programmatically using the API <doc_attachments>`.
Disposable emails under public email addresses disallow downloading attachments
- :ref:`you must download the entire message file, or fetch attachments
programmatically using the API <doc_attachments>`.

For private addresses, using the `Unified Inbox App <https://mailsac.com/app>`_, attachment files are downloadable.
For private addresses, when using the `Unified Inbox App
<https://mailsac.com/app>`_, attachment files are downloadable.

Attachments cannot be hosted publicly for download because attachments often contain viruses and spam.
Attachments cannot be hosted publicly for download because attachments often
contain viruses and spam.

Why would I use Mailsac?
------------------------
Any time you need a temporary email address, just make one `up@mailsac.com`.

If you need to test your email system, send it to mailsac.com - even for a custom domain.
If you need to test your email system, send it to mailsac.com - even for a
custom domain.

Other uses:

* if you need an email address, but do not want to receive spam in your personal inbox
* use it for sign ups on web sites that force you to login
* avoid spam by keeping your real email address private
* create an account on a website without disclosing your real email address
* give it out to strangers
* use it to collaborate for projects
* use it as a shared email address
* send mail to Mailsac for QA testing purposes
* use it when you (legally) want to receive email without disclosing your identity
* it is perfect if you want an email address or multiple addresses and do not want to sign up for them
* comment on blogs without creating an account
* send to an email address or multiple email addresses without needing to
create them
* as a developer, to test that your application is sending email

.. _faq-messages-not-received:
Expand All @@ -39,21 +47,23 @@ Why weren't my messages received?

There are many reasons messages may not be received or displayed by Mailsac.

The :ref:`doc_missingmail` page provides detailed explanations about why messages are not received.
The :ref:`doc_missingmail` page provides detailed explanations about why
messages are not received.

Most often, the following happens:

1. The sender blocks traffic to disposable email providers like Mailsac. This is
common with email signups or email verifications. People running websites do
not want a bunch of spam accounts.
1. The sender blocks traffic to disposable email providers like Mailsac. This
is common with email signups or email verifications. People running websites
do not want a bunch of spam accounts.
2. Large message size. Mailsac only supports messages up to about 2 MB.
3. Fast recycling. Without enough message storage, your inbound emails may be deleted quickly.
3. Fast recycling. Without enough message storage, your inbound emails may be
deleted quickly.
4. Throttling. Non-paying customers can be throttled for sending too much. We
are happy to lift this for paying customers. Usually, it is easiest for us to
lift it on your `Custom Domain <https://mailsac.com/domains>`_.
are happy to lift this for paying customers.
`Custom Domain <https://mailsac.com/domains>`_ are not throttled.

The Mailsac Team is highly responsive to `forum <https://forum.mailsac.com>`_ and support emails.
Contact us and we will resolve your issue.
The Mailsac Team is highly responsive to `forum <https://forum.mailsac.com>`_
and support emails. Contact us and we will resolve your issue.

.. tip::
https://forum.mailsac.com
Expand All @@ -66,14 +76,15 @@ Absolutely!

We love to hear from developers that use Mailsac - contact us anytime.


If you expect to send more than a few messages per minute, you might get throttled.
Throttling may occur when sending. Avoid throttling by using a
`Custom Domain <https://mailsac.com/domains>`_


How long is email saved?
------------------------

Email messages are saved for somewhere between three days and 1 week or more, sometimes less. No guarantees!
Email messages that are sent to public domains ( ie `mailsac.com`) are retained
for 4 days and have a max number of messages per inbox of 6 days.

*Message storage* prevents emails from being recycled.

Expand All @@ -89,7 +100,10 @@ Nope. Only you can see them when you are logged in.
How do I reply to my Mailsac emails?
------------------------------------

You must `create an account <https://mailsac.com/register>`_ to reply to emails. You'll get a few to start out, then can buy more as needed.
You must `create an account <https://mailsac.com/register>`_ to reply to
emails. New accounts have 5 sending credits. Additional credits can be
`purchased <https://mailsac.com/pricing>_`.

Or, you can use `POP3 <https://mailsac.com/docs/fetch-messages-with-pop3>`_ to download
messages on a private address or custom domain.
You can use `POP3 <https://mailsac.com/docs/fetch-messages-with-pop3>`_ to
download messages on a private address or custom domain. Responses can be sent
from non-mailsac accounts you have configured your email client to use.

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