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Removes old language about 3rd parties of which there are none
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ruffrey committed Oct 16, 2020
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104 changes: 70 additions & 34 deletions about/privacy_policy.rst
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Privacy Policy
==============

Revised December 2019
Revised October 2020

Mailsac is a service of Forking Software LLC.

1. Preamble
-----------
Expand All @@ -20,38 +22,52 @@ internet services that support the mailsac.com website).

2. Email
--------
This site provides public (non-private) email, and public or private email testing services. Email inboxes that are not purchased (AKA private) are public and have no privacy expectation. Private addresses which are "released" or
This site provides public (non-private) email, and public or private email testing services. Email inboxes that are not purchased (AKA private) are public and have no privacy expectation. Email inboxes and custom domains which are marked "public" by the user also have
no expectation of privacy. Private addresses which are "released" or "deleted" or
for which the account loses good standing (such as due to a past-due subscription), may become non-private again.

Consider this warning carefully when you opt to receive email on this website and give out addresses
that will have email delivered to this website. Email is PUBLICLY VIEWABLE CONTENT unless otherwise explicitly indicated.
On private email, we reserve the right to inspect or share information contained in those emails, but it REASONABLY
EXPECTED that mail termed "private" will not be made viewable to the public at large or to any third party. However it
MAY BE MADE PUBLIC due to lack of payment or lapsed accounts, and it MAY BE MADE AVAILBLE to third parties in the case
of fraud complaints or other security requests from entities deemed reliably verified by the Mailsac team.
of:
1. fraud complaints, in which case Mailsac may share data upstream to the verified entity complaining of fraud
2. cybersecurity incident requests related to fraud from entities deemed reliably verified by the Mailsac team
3. requests from government agencies based in the United States of America

In the case of information sharing, Mailsac will attempt to notify the account holder via email, if mail can be
determined to be linked to an account. Mailsac will not notify the account holder if a government agency requests otherwise.

3. Information Collection, Use, and Sharing
-------------------------------------------

3a. We are the sole owners of the information collected on this site, email received to public email addresses on
this site, email turned public due to released private email addresses, and ALL derived/aggregated analytics about email or usage on the website. We may choose to sell or rent this information to third parties, manually or via paid or free API, or by exporting archives of information to third parties. We will not sell the private email contents to third parties.
3a. We are the sole owners of the information collected on this site, email received to PUBLIC email addresses on
this site, email TURNED PUBLIC due to released private email addresses or domains or unpaid accounts, and ALL derived/aggregated analytics about email or usage on the website. We may choose to sell or rent this information to third parties, manually or via paid or free API, or by exporting archives of information to third parties.
We will not sell the private email contents to third parties (such as email in private reserved addresses, custom domain email, or records linking an account or IP address to an email address or custom domain).

3b. We will use your information to respond to you, regarding the reason you contacted us. We may share
your information with third parties outside of our organization, for the purpose of providing better
and more relevant services to you.
3b. We will use your information to respond to you regarding the reason you contacted us. We may share
your information with third parties outside of our organization, for the purpose of Mailsac and Forking Software LLC to
provide better and more relevant services to you, but not for any third parties to sell or provide services
to you.

3c. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new
products or services, or changes to this privacy policy.

3d. Mailsac has no advertisements or ad tracking.
3d. Mailsac has no advertisements or advertisement tracking. Mailsac does not sell any information to advertisers.

3e. Analytics tracking services on (such as, but not limited to, Google Analytics) may be exposed to inbox contents, even on private or paid accounts.
3e. Analytics tracking services on (such as, but not limited to, Google Analytics, Hubspot) may be exposed to inbox contents,
even on private or paid accounts.

4. Your Access To and Control Over Information
----------------------------------------------
You may opt out of any future contacts from us at any time.
You may opt out of specials and new products of features from us.

Mailsac will send account holders system notifications via email which directly affect your service, your subscriptions,
billing and payment requests, and new services ordered by you. We may not allow you to opt-out of these notifications, due to
security and billing implications if the notifications were not sent.

You can do the following at any time by contacting us via the email given on our website:
You can do the following at any time by contacting us via the support email given on our website:

* See what data we have about you, if any.
* Change/correct any data we have about you.
Expand All @@ -66,11 +82,12 @@ You can do the following at any time by contacting us via the email given on our
to, IP address, geographic information, or cookies may be used to identify the user or throttle their usage of the website.

5c. During registration a user is required to give certain information. This information may be used to contact
you about the products/services. It may be shared with 3rd parties.
you about the products/services. It may be shared with 3rd parties as described throughout this privacy policy, but it
will not be sold or shared with advertisers.

6. Orders
---------
We request information from you on our order and checkout form via third party.
We request information from you on our order and checkout forms via third party.

To buy services from us, you may need provide contact information and financial information, including
to third parties (payment processors and other business partners). This information is used for
Expand All @@ -87,20 +104,29 @@ time while on our site.

Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we
have no access to or control over these cookies.
Mailsac does not have third party advertisements, nor third party advertiser cookies. Mailsac does collect
usage information on our site to provide a better experience and prevent fraud, and leverages third parties for this purpose:

- Hubspot
- Google Analytics
- Stripe

8. Sharing
----------
We share aggregated demographic information with our partners and advertisers. We do our best to not
link to any personal information that can identify any individual person, but this cannot be guaranteed. We do
We may share aggregated demographic information with our partners. We do our best to not
link to any personal information that can identify any individual person when not necessary, but this cannot be guaranteed. We do
our best to limit sharing email contents or usage with our financial providers, but that information is necessary
often (such as but not limited to fraud investigation and collateral background info).
often (such as but not limited to fraud investigation, or collateral information for chargeback requests).

We use Stripe for payment processing to bill users for services and may provide information about
you to them. They may retain, share, store or use personally identifiable information.
you to them. They may retain, share, store or use personally identifiable information. Our banking partners
may also receive information about our customers through payment processing.

We are not responsible for third party usage of your information. Refer to their privacy policies and terms:

We are not responsible for third party usage of your information. Refer to their privacy policies and terms.
- Stripe (Payment Processing, Invoices)
- Azlo (Banking)
- Hubspot (Quotes, Invoices, and CRM)

9. Links and Content
--------------------
Expand All @@ -109,34 +135,43 @@ unknown parties over the internet.

Be aware that we are not responsible for the content or privacy practices of such other sites or of email received.

9b. We encourage our users to be aware when they leave our site and to read the privacy statements of
9b. We encourage our users to be aware when they leave our site via email links, and to read the privacy statements of
any other site that collects personally identifiable information.

Users agree to exercise extreme caution when visiting links and downloading attachments in emails received by this website.

Mailsac makes a best-effort to block links and image downloads, but this technology is not perfect. A user on our site
may also click into rendered HTML emails and we are not responsibile for those contents. We encourage users to be weary
of viewing raw or rendered email contents.

9c. Outgoing mail sent through this service may be interceptable or publicly viewable and shared with
third parties. We may use a third party to store or deliver email and in such cases it may be
subject to the terms and policies of those respective services. This site is not responsible for
anything resulting from the presence of you data in their handling.

Mailsac relays its own custom email services, and uses Amazon Web Services Simple Email Services (AWS SES) to send outgoing mail.

9d. Incoming and outgoing mail will be parsed and metadata, or the entire message, will be stored temporarily or
indefinitely by Mailsac. Some of this information may be available for free or for purchase by Mailsac partners or customers.
indefinitely by Mailsac. Some of this information may be available for free or for purchase by Mailsac partners or customers,
if it was public at the time it was received.

10. Surveys and Contests
------------------------
From time-to-time our site requests information via surveys or contests.

Participation in these surveys or contests is completely voluntary and you may choose whether or not
to participate and therefore disclose this information. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this site, and to share with third parties.
of monitoring or improving the use and satisfaction of this site.

11. Security
------------
11a. We take precautions to protect your information. When you submit sensitive information via the website,
your information is protected both online and offline. Our goal is to use encryption while information is in transit
and at rest, but there are exceptions and data may be transmitted or stored without encryption.
and at rest, but there are exceptions and data may be transmitted or stored without encryption. For a more specific
agreement, please purchase an Enterprise license.

11b. Stripe is a third party which securely processes financial data. The privacy policy is found on their website, https://www.stripe.com. Mailsac is NOT P.C.I. COMPLIANT and relies on Stripe for handling credit card information.
11b. Stripe is a third party which securely processes financial data. The privacy policy is found on their website, https://www.stripe.com.
Mailsac is NOT P.C.I. COMPLIANT and relies on Stripe for handling credit card information.

11c. We protect your information offline. Only workers who need the information to perform a specific job
(for example, billing, troubleshooting team or customer service) are granted access to personally identifiable information,
Expand All @@ -154,27 +189,28 @@ Hosting provider workers may have privilieged access to Mailsac servers.

- https://aws.amazon.com
- https://cloud.google.com
- https://www.chicagovps.net


11e. From time to time we may run general analytics to determine usage statistics.

11f. We track analytics on 1) inbound email, 2) outbound email, and 3) API or website usage - aggregated or anonymized
when non-public, as a feature for customers to consume.
11f. We track analytics on 1) inbound email, 2) outbound email, and 3) API or website usage. Inbound and outbound mail information and analytics, when mail
was unpaid and public, may be provided as a feature for customers to consume.

11g. Mailsac team members may inspect analytics on a specific account for the purpose of detecting fraud.

12. Updates
-----------
This Privacy Policy may change from time to time and all updates will be posted on this website. The user
is expected to check back here for updates, and we reserve the right to NOT NOTIFY the user via email
when this Privacy Policy changes.

If you feel that we are not abiding by this privacy policy, you should contact us immediately
via support@team.mailsac.com.
If you feel that we are not abiding by this privacy policy, you should contact us via support@team.mailsac.com.

13. Altering this Policy
------------------------
13a. If you have other privacy concerns, or are interested in an alternative privacy arrangement (such
as an enterprise), please contact support@team.mailsac.com to purchase a standalone deployment or
other kind of contract. This Privacy Policy may be superseded by an alternative agreement acquired
by working with Mailsac Support and obtaining a signed agreement.
as an enterprise), please contact support@team.mailsac.com to purchase a different arrangement. This
Privacy Policy may be superseded by an alternative agreement acquired by working with Mailsac Sales and
Support via obtaining a signed agreement.

13b. WE RECOMMEND USERS REGULARLY REVIEW THIS PRIVACY POLICY SINCE IT MAY CHANGE WITHOUT NOTICE.

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