Tracker for measuring the time of the oldest ticket in a shared HelpShift View
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README.md

SLABot

This is a small and immature project that tracks the oldest new issue in a Shared HelpShift Queue.

If you don't know what a Shared HelpShift queue is, this is not for you.

Please check the WIKI the information there is more detailed and better explained. ;-)

USAGE

Update the input file example accordingly and export the cURL (cmd) from chrome. Run the file and import the cURL file (NOTE: in UTF-8) format.

And the input file in the Microsoft Excel format. (both .xls and .xlsx)

  • PS: Don't forget to change the date on the cell B2, as this project relies on that to track.
  • PS2: We track everything in PST time if you need to change that it should be easy peasy.

LICENSE

This project is itself licensed with the very fun and Commercial friendly license Apache 2.0 check the license file for more info. If you, for any reason, need this to be licensed under something else please contact me.

NOTE This project relies on cURL binaries through Command line communication which is licensed under an MIT/X derivate licence.