Wrong stats after 1.1 upgrade

[anonymous-matomo-user]

I am using Piwik now since a while and must thank you for those amazing updates (again!).

Unfortunately, after the 1.1 upgrade i get totally confusing visit stats. On a normal day I get around 300-400 visits. Since this morning (i updated at 9:00 a.m.) I already have 900 visits regarding to what Piwik says (its 3:00 p.m. right now). This can't be right. However, g00gle analytics is telling me something completely different than Piwik (the normal 200 visits up to now).

I saw this now in two completely independent installations, so i assume this is a critical bug. Didn't find an open Ticket, so please excuse if this bug is already known - go ahead and delete this one.

[anonymous-matomo-user]

Attachment: For instance: these visits should be counted as one visitor, right?
Screen shot 2011-01-04 at 3.12.21 PM.png

[anonymous-matomo-user]

Just as a note to the developers, I've seen at least three more occurences of that in the forums:
http://forum.piwik.org/read.php?2,70446
http://forum.piwik.org/read.php?2,70483
http://forum.piwik.org/read.php?2,70446

[anonymous-matomo-user]

Sorry for the duplicate, 3rd one should have been this thread http://forum.piwik.org/read.php?5,70445 from the german forum

[robocoder]

I'm looking into it now.

[anonymous-matomo-user]

Great! Let me know if I can help in any way.

[mattab]

Are you seeing the wrong count of visits in the Live plugin, or in the actual 'Graph of last visit' widget?

I'm sure there is a bug in the Live widget that shows the same row multiple times, but visits are not counted multiple times.

However if you also see more visits in the 'Graph of last visits' then there is definitely a bug I'm not aware of. Please confirm.

[anonymous-matomo-user]

Attachment: Graph showing ultra high number of visits
visits-graph.png

[anonymous-matomo-user]

Attachment: All stats are screwed
piwik-stats-sample.png

[anonymous-matomo-user]

Attachment: Screenshot of the Live visitors widget
visits-live.png

[anonymous-matomo-user]

It's definitely more than just the LIVE plugin. See attached Screenshots.

[mattab]

To all who have the issue AND are seeing non empty IP adresses:

• can you please email: your Piwik URL, login and password
• as well as FTP or SSH access to the Piwik files? Please dont worry we dont look at anything else and you can change the passwords when we're done!

The problem is we can't replicate the issue and many beta testers didn't have this issue. So we need direct access to your server to understand what is happening and why.

You can send details to matt att piwik.org

we'll fix this issue as soon as possible

[mattab]

This is a dup of #1916 - it should only affect a fraction of your visitors, but indeed this can cause visits count to really spike. I added you as CC on the other ticket so you will get notifications.

[anonymous-matomo-user]

Attachment:
piwik-1.1-bugvisits.jpg

[anonymous-matomo-user]

I'm sorry to reopen but this issue is not a dup of #1916.
We've got a pretty large install (about 100 websites) and since the yesterday 1.1 update, daily visit counts have tripled for all websites.
You can contact me via email for any access you might need to our DB / files.

This is critical, piwik is nearly unusable as you might guess.

[mattab]

webapp, is it still bad today? It seems the issue was only temporary (for about 1 day) until the new cookie format settles down.

IF you still experience the issue, you can try the new beta with the fix for #1916: http://builds.piwik.org/piwik-1.1.2b1.zip