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Wrong stats after 1.1 upgrade #1939
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Attachment: For instance: these visits should be counted as one visitor, right? |
Just as a note to the developers, I've seen at least three more occurences of that in the forums: |
Sorry for the duplicate, 3rd one should have been this thread http://forum.piwik.org/read.php?5,70445 from the german forum |
I'm looking into it now. |
Great! Let me know if I can help in any way. |
Are you seeing the wrong count of visits in the Live plugin, or in the actual 'Graph of last visit' widget? I'm sure there is a bug in the Live widget that shows the same row multiple times, but visits are not counted multiple times. However if you also see more visits in the 'Graph of last visits' then there is definitely a bug I'm not aware of. Please confirm. |
Attachment: Graph showing ultra high number of visits |
Attachment: All stats are screwed |
Attachment: Screenshot of the Live visitors widget |
It's definitely more than just the LIVE plugin. See attached Screenshots. |
To all who have the issue AND are seeing non empty IP adresses:
The problem is we can't replicate the issue and many beta testers didn't have this issue. So we need direct access to your server to understand what is happening and why. You can send details to matt att piwik.org we'll fix this issue as soon as possible |
This is a dup of #1916 - it should only affect a fraction of your visitors, but indeed this can cause visits count to really spike. I added you as CC on the other ticket so you will get notifications. |
Attachment: |
I'm sorry to reopen but this issue is not a dup of #1916. This is critical, piwik is nearly unusable as you might guess. |
webapp, is it still bad today? It seems the issue was only temporary (for about 1 day) until the new cookie format settles down. IF you still experience the issue, you can try the new beta with the fix for #1916: http://builds.piwik.org/piwik-1.1.2b1.zip |
I'm currently running some tests.
Thanks a lot for your answers |
Sorry for bad formating of previous entry. After a few hours, it clearly appeared to us the problem was not solving itself. We still had a good number of new visitors not being recorded correctly (ie, being counted one visit for each action) Congrats for that ; I guess you were right with this ticket being a duplicate of #1916, and maybe ticket #1916 underestimated the number of users being affected. I don't know why we were, but the race condition mentioned by vipsoft in #1916 rings a bell : our piwik server has been experiencing mild slowdowns since yesterday, at the time the issue appeared. |
I am using Piwik now since a while and must thank you for those amazing updates (again!).
Unfortunately, after the 1.1 upgrade i get totally confusing visit stats. On a normal day I get around 300-400 visits. Since this morning (i updated at 9:00 a.m.) I already have 900 visits regarding to what Piwik says (its 3:00 p.m. right now). This can't be right. However, g00gle analytics is telling me something completely different than Piwik (the normal 200 visits up to now).
I saw this now in two completely independent installations, so i assume this is a critical bug. Didn't find an open Ticket, so please excuse if this bug is already known - go ahead and delete this one.
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