SUMMARY.md

Table of contents

• Mattermost Handbook

Company

• About Mattermost
  • List of terms
  • Business model
  • Mindsets
• "How to" guides for staff
  • How to set up a 1-1 channel
  • How to update the handbook
  • How to manage Handbook notifications
  • How to change mobile device
    • How to handle a lost mobile device
  • How to do a mini-retrospective
  • How to autolink keywords in Mattermost

Operations

• Company operations
  • Areas of Responsibility
  • Mattermost Leadership Team (MLT)
    • MLT cadence
  • Company measures
    • Metrics definitions
    • FY23 goals board
    • MLT metrics
  • Company cadence
  • Company policies
    • Community response policy
    • Security policy
  • Company processes
    • Issue/solution process
    • Company agreements
    • Publishing
      • Public web properties
      • Publishing guidelines
        • Brand and visual design guidelines
        • Voice, tone, and writing style guidelines
          • Contribute to documentation
        • Confidentiality guidelines
      • Post-publication quality control process
  • Handbook processes and policies
    • Handbook onboarding
  • Fiscal year planning
• Research and Development
  • Organization
    • Tech Writing
    • Data engineering
    • Delivery
    • Cloud Platform
    • Site Reliability Engineering
    • GRC
    • Product Security
    • Security Operations
  • Processes
    • Feature Labels
  • Product
    • Product planning
      • Product philosophy and principles
      • Prioritization process
      • Release planning process
      • Roadmap views
      • Release plan
      • Launch plan
      • Feature requests
    • Development process
      • Mobile feature guidelines
      • Deprecation policy
      • Mattermost software requirements process
      • Jira ticket lifecycle
      • Creating new Jira bug tickets
        • Severity levels for bug tickets
        • Jira fix versions
    • Release process
      • Release overview
      • Feature release process
      • Dot release process
      • Security release process
      • Mobile app release process
      • Desktop app release process
      • Release tips
      • Release scorecard definitions
    • How-to guides for Product
      • How to use productboard
      • How to record a roadmap video
      • How to update integrations directory
      • How to write a feature release announcement
    • Product Management team handbook
      • Product Management Areas of Ownership
      • Product Manager onboarding
      • Product Manager levels
      • Professional development
    • Product Design team handbook
      • Product Design levels
    • Technical Writing team handbook
      • Work with us
      • User interface text guidelines
      • Documentation style guide
      • Our terminology
      • Guidelines for PMs and developers
      • Guidelines for community contributions
      • Technical Writer levels
      • Docathon 2021
        • Getting started with contributing
    • Growth
      • A/B testing methodology
      • PQL definition
    • Analytics
      • Product Analyst Engineer levels
      • Looker
        • Dashboards
        • Explores
      • Telemetry
    • Developer relations
    • Product team hangouts
  • Engineering
    • Infrastructure engineering
      • Cloud infrastructure cost KPIs
      • Cloud data export process
      • Cloud churn process
      • Reliability Manifesto
      • Production Readiness Review
      • Infrastructure Library
    • Integrations team processes
    • Plugin release process
    • Data Engineering
    • Sustained Engineering
      • On call
    • How to go to a conference
    • Core contributor expanded access policy
  • Quality Assurance
    • QA workflow
    • QA testing tips and tools
    • Rainforest process
• Messaging and Math
  • How-to guides for M&M
    • How to create release announcements
    • How to create screenshots and GIFs
    • How to write Mattermost case studies
    • How to write guest blog posts for Mattermost apps and services
    • How to write Mattermost recipes
    • How to compose tweets
    • How to create a split test for web page
    • How to run meetups
    • How to run executive dinners
  • Checklists for M&M
    • Blog post checklist
    • Bio checklist
  • Mattermost websites
  • Demand generation reporting
  • M&M Asana guidelines
  • Content marketing
    • How to use the editorial calendar
    • Content development and distribution
    • Video content guidelines
    • How to contribute content
• Sales
  • Deal Desk
  • Partner programs
  • Lead management
• Deployment Engineering
  • Overview
  • Workflows
  • Frequently Asked Questions
  • Playbook for MME Sev 1 Outages
  • Status Update Template
• Program Management
• Customer Success
  • Customer Support
• Legal
  • Contracts
  • Ironclad Basics
    • Company-Wide Workflows
    • Sales Contracts and Workflows
    • Signing a Contract and Contract Repository
• Finance
  • Budget
  • How to use Airbase
    • Access Airbase
    • Navigate Airbase
    • How to submit a purchase request
    • How to submit a reimbursement request
    • How to review a reimbursement request
    • Vendor portal guide
    • Frequently asked questions
  • Onboarding
    • Vendor onboarding
    • ROW staff onboarding
  • Staff member expenses
    • How to spend company money
    • How to spend company money: Internships
    • Corporate credit card policy
    • How to access Airbase
    • Gifting policy
    • How to book airfare and travel
    • How to reimburse the company
    • How to convert currencies
    • How to get paid
  • Arrange a Bounty Program
  • Naming files and agreements
  • Risk management
    • Mattermost U.S. consulting agreements
  • Operations playbook
• Security
  • Policies
  • Privacy
    • Data deletion requests
    • Data subject access requests
  • Product Security
    • Product Vulnerability Process
    • Working on security-sensitive pull requests
    • Secure Software Development guide
  • Security Operations
    • User guides
• Workplace
  • PeopleOps
    • HR cadences
    • HR systems
    • Working at Mattermost
      • Onboarding
        • Things everyone must know
        • Staff onboarding
        • Engineer onboarding timeline and expectations
        • Manager onboarding
        • Frequently asked questions
      • Learning and development
      • Mattermost communication best practices
      • Paid time off
        • Out of office email example
        • Family and Friends day
      • Travel
        • Business travel insurance
      • Leaves of absence
        • Pregnancy leave
        • Baby bonding parental leave
        • Jury duty
      • Workplace program
      • Relocation
      • Total rewards
    • Performance reviews
      • Formal review process
      • New staff performance review
      • Informal review process
    • Transfers and promotions
    • Offboarding instructions for managers
    • People compliance
  • People policies
  • Groups
    • Staff Resource Groups
  • Approvals and iteration
  • IT
    • IT helpdesk
    • Hardware buy back policy
    • Software systems

Contributors

• Contributors
  • Equity, diversity, and inclusion
  • How to contribute to Mattermost
    • Community Content program
    • Documentation contributions
    • Help Wanted tickets
    • Localization
    • Contribution events
  • Mattermost community
  • Contributor kindness
  • Community systems
  • Guidelines and playbooks
    • Social engagement guidelines
    • Contribution guidelines and code of conduct
    • Mattermost Community playbook
    • How to run a Hackathon
    • Hacktoberfest event organizer guide for Mattermost
• MatterCon
  • Staff information privacy management
  • Mattermost events code of conduct
  • MatterCon2021
• Join us
  • Ice-breakers
  • Help Wanted tickets
  • Localization
  • Mattermost GitHub sponsorship
  • Things candidates should know
  • Staff recruiting
  • Recruiting cadences
    • Product Manager hiring process
  • Exec recruiting
    • EA logistics

Help and support

• Contact us