[Android] Notification Dot not showing up

[ajdev6]

Summary

Notification Dot is not showing up on app icon.

Environment Information

• Device Name: OnePlus 6
• OS Version: 9
• Mattermost App Version: 1.16.1
• Mattermost Server Version: 5.9.0

Steps to reproduce

How can we reproduce the issue?
When a user sends you a message and app is running in background, notification dot is not showing on app icon.

Show Notification Dot is enabled in app settings

Expected behavior

When a push notification is received and app is running in background , notification dot should appear on app icon.

Observed behavior

No notification dot shows up.

Possible fixes

If you can, link to the line of code that might be responsible for the problem.

[amyblais]

Hi @ajdev6, would you happen to know your Mattermost server version? You would normally find the information from Mattermost settings > About this App section.

[ajdev6]

Hi @ajdev6, would you happen to know your Mattermost server version? You would normally find the information from Mattermost settings > About this App section.

5.9.0

[amyblais]

Hi @ajdev6,

Letting you know that this is not a bug as the badges on Android are only available on certain devices. Android officially added support for 8.0+ https://developer.android.com/training/notify-user/badges.

Would you like to share this idea on our feature request forum here: https://mattermost.uservoice.com/forums/306457-general?

[ajdev6]

Hi @amyblais,

I am testing on OnePlus 6 on Android 9. It supports notification badge. I have diagnosed the issue.
The issue is with mattermost-server payload.

I checked with the server payload in this file https://github.com/mattermost/mattermost-push-proxy/blob/master/server/push_notification.go

We need to update it according to the following docs:
https://firebase.google.com/docs/cloud-messaging/android/receive#sample-receive

https://firebase.google.com/docs/cloud-messaging/concept-options#notifications_and_data_messages

Its not a feature request. The shortcutBadger is already implemented in react native notifications module.

Hope this helps!

[amyblais]

Hi @ajdev6, our developers said that this is a new thing that we have never added support for. Only some devices have had this feature.

[amyblais]

Hi @ajdev6, letting you know that we've opened an improvement ticket for this here: https://mattermost.atlassian.net/browse/MM-14467. There is no need to open a feature request issue as we can track this via the Jira ticket. Thanks for reporting this!

[enahum]

@ajdev6 can you help clarify what is missing in the payload?

[amyblais]

Letting you know that the Jira ticket was closed since this is not supported yet.

Please share this idea on our feature request forum here: https://mattermost.uservoice.com/forums/306457-general.