Install otrs, running with nginx via fast-cgi

For running otrs with nginx, you have to do some dependencies:

1. Required Software-Packages

this command will install all packages needed on Ubuntu/Debian:

root@otrs:~$ apt-get install mysql-server nginx spawn-fcgi libnet-dns-perl libio-socket-ssl-perl \
libnet-ldap-perl libgd-text-perl libgd-graph-perl libpdf-api2-perl libsoap-lite-perl libuser \
libyaml-libyaml-perl libtext-csv-perl libtext-csv-xs-perl libfcgi-perl libmail-imapclient-perl \
libjson-xs-perl libcrypt-eksblowfish-perl libencode-hanextra-perl git

2. Download otrs in current version

this command will download configure otrs on local system. this sample will set following local settings:

• HOMEDIR of otrs is /opt/otrs (dynamic to version)
• USER starting fast-cgi (per default, web-user)

Remember: all calls for Ubuntu/Debian.

root@otrs:~$ wget http://ftp.otrs.org/pub/otrs/otrs-3.x.x.tar.gz
root@otrs:~$ cd /opt/
root@otrs:~$ tar -xzf otrs-3.x.x.tar.gz
root@otrs:~$ ln -s otrs-3.x.x otrs
root@otrs:~$ cp otrs/Kernel/Config.pm.dist otrs/Kernel/Config.pm
root@otrs:~$ chown -R www-data.www-data otrs*

3. Install scripts for this package

now its time to copy the scripts from this package to have a working fast-cgi. The files need some little configuration, like HOMEDIR and USER...

root@otrs:~$ mkdir -p /var/run/otrs
root@otrs:~$ chown -R www-data.www-data /var/run/otrs
root@otrs:~$ cd ~
root@otrs:~$ git clone git@hub.mdll.de:secure/otrs-fcgi.git
root@otrs:~$ cp otrs-fcgi/bin/fastcgi-wrapper.pl /usr/local/bin/
root@otrs:~$ chmod +x /usr/local/bin/fastcgi-wrapper.pl
root@otrs:~$ cp otrs-fcgi/init.d/otrs-fcgi /etc/init.d/
root@otrs:~$ chmod +x /etc/init.d/otrs-fcgi

4. Configure webserver nginx

let's configure the webserver for starting the application. before copy nginx-configuration please check the params...

root@otrs:~$ cd ~
root@otrs:~$ cp otrs-fcgi/nginx/otrs /etc/nginx/conf.d/otrs.conf
root@otrs:~$ service nginx configtest
root@otrs:~$ service nginx restart

5. Finally start the fast-cgi

with the following commands, you can start, stop and restart the fast-cgi:

start:

root@otrs:~$ service otrs-fcgi start

stop:

root@otrs:~$ service otrs-fcgi stop

restart:

root@otrs:~$ service otrs-fcgi restart

the following command add the start to autostart

root@otrs:~$ update-rc.d otrs-fcgi defaults
root@otrs:~$ insserv otrs-fcgi