Customer Care. Canned responses, incl. initial data. Bug 591942.

apps/customercare/admin.py

@@ -0,0 +1,35 @@
+from django.contrib import admin
+
+from .models import Tweet, CannedCategory, CannedResponse, CategoryMembership
+
+
+class TweetAdmin(admin.ModelAdmin):
+    date_hierarchy = 'created'
+    list_display = ('tweet_id', '__unicode__', 'created', 'locale')
+    list_filter = ('locale',)
+    search_fields = ('raw_json',)
+admin.site.register(Tweet, TweetAdmin)
+
+
+class MembershipInline(admin.StackedInline):
+    """Inline to show response/category relationships."""
+    model = CategoryMembership
+    extra = 1
+
+
+class CategoryAdmin(admin.ModelAdmin):
+    list_display = ('title', 'weight', 'response_count')
+    inlines = (MembershipInline,)
+
+    def response_count(self, obj):
+        return obj.responses.count()
+admin.site.register(CannedCategory, CategoryAdmin)
+
+
+class ResponseAdmin(admin.ModelAdmin):
+    list_display = ('title', 'category_count')
+    inlines = (MembershipInline,)
+
+    def category_count(self, obj):
+        return obj.categories.count()
+admin.site.register(CannedResponse, ResponseAdmin)

apps/customercare/models.py

@@ -1,4 +1,5 @@
 from datetime import datetime
+import json
 
 from django.db import models
 
@@ -15,3 +16,48 @@ class Tweet(ModelBase):
     class Meta:
         get_latest_by = 'created'
         ordering = ('-created',)
+
+    def __unicode__(self):
+        tweet = json.loads(self.raw_json)
+        return tweet['text']
+
+
+class CannedCategory(ModelBase):
+    """Category for canned responses."""
+    title = models.CharField(max_length=255)
+    weight = models.IntegerField(
+        default=0, db_index=True,
+        help_text='Heavier items sink, lighter ones bubble up.')
+
+    class Meta:
+        ordering = ('weight', 'title')
+        verbose_name_plural = 'Canned categories'
+
+    def __unicode__(self):
+        return self.title
+
+
+class CannedResponse(ModelBase):
+    """Canned response to tweets."""
+    title = models.CharField(max_length=255)
+    response = models.CharField(max_length=140)
+    categories = models.ManyToManyField(
+        CannedCategory, related_name='responses', through='CategoryMembership')
+
+    class Meta:
+        ordering = ('title',)
+
+    def __unicode__(self):
+        return self.title
+
+
+class CategoryMembership(ModelBase):
+    """Mapping table for canned responses <-> categories."""
+    category = models.ForeignKey(CannedCategory)
+    response = models.ForeignKey(CannedResponse)
+    weight = models.IntegerField(
+        default=0, db_index=True,
+        help_text='Heavier items sink, lighter ones bubble up.')
+
+    def __unicode__(self):
+        return '%s in %s' % (self.response.title, self.category.title)

migrations/42-customercare-cannedresponses.sql

@@ -0,0 +1,27 @@
+BEGIN;
+CREATE TABLE `customercare_cannedcategory` (
+    `id` integer AUTO_INCREMENT NOT NULL PRIMARY KEY,
+    `title` varchar(255) NOT NULL,
+    `weight` integer NOT NULL
+)
+;
+CREATE TABLE `customercare_cannedresponse` (
+    `id` integer AUTO_INCREMENT NOT NULL PRIMARY KEY,
+    `title` varchar(255) NOT NULL,
+    `response` varchar(140) NOT NULL
+)
+;
+CREATE TABLE `customercare_categorymembership` (
+    `id` integer AUTO_INCREMENT NOT NULL PRIMARY KEY,
+    `category_id` integer NOT NULL,
+    `response_id` integer NOT NULL,
+    `weight` integer NOT NULL
+)
+;
+ALTER TABLE `customercare_categorymembership` ADD CONSTRAINT `category_id_refs_id_e187a5e8` FOREIGN KEY (`category_id`) REFERENCES `customercare_cannedcategory` (`id`);
+ALTER TABLE `customercare_categorymembership` ADD CONSTRAINT `response_id_refs_id_8f9177e9` FOREIGN KEY (`response_id`) REFERENCES `customercare_cannedresponse` (`id`);
+CREATE INDEX `customercare_cannedcategory_f8f0a775` ON `customercare_cannedcategory` (`weight`);
+CREATE INDEX `customercare_categorymembership_42dc49bc` ON `customercare_categorymembership` (`category_id`);
+CREATE INDEX `customercare_categorymembership_d5ea739f` ON `customercare_categorymembership` (`response_id`);
+CREATE INDEX `customercare_categorymembership_f8f0a775` ON `customercare_categorymembership` (`weight`);
+COMMIT;

migrations/43-customercare-acls.sql

@@ -0,0 +1,19 @@
+INSERT IGNORE INTO `django_content_type` (`name`, `app_label`, `model`) VALUES 
+('tweet', 'customercare', 'tweet'),
+('canned category', 'customercare', 'cannedcategory'),
+('canned response', 'customercare', 'cannedresponse'),
+('category membership', 'customercare', 'categorymembership');
+
+INSERT IGNORE INTO `auth_permission` (`name`, `content_type_id`, `codename`) VALUES 
+('Can add tweet', 36, 'add_tweet'),
+('Can change tweet', 36, 'change_tweet'),
+('Can delete tweet', 36, 'delete_tweet'),
+('Can add canned category', 37, 'add_cannedcategory'),
+('Can change canned category', 37, 'change_cannedcategory'),
+('Can delete canned category', 37, 'delete_cannedcategory'),
+('Can add canned response', 38, 'add_cannedresponse'),
+('Can change canned response', 38, 'change_cannedresponse'),
+('Can delete canned response', 38, 'delete_cannedresponse'),
+('Can add category membership', 39, 'add_categorymembership'),
+('Can change category membership', 39, 'change_categorymembership'),
+('Can delete category membership', 39, 'delete_categorymembership');

migrations/44-cannedresponses-initialdata.sql

@@ -0,0 +1,50 @@
+INSERT INTO `customercare_cannedcategory` (`id`, `title`, `weight`) VALUES 
+(1, 'Welcome and Thanks', 0),
+(2, 'Using Firefox', 1),
+(3, 'Firefox Beta', 2),
+(4, 'Support', 3),
+(5, 'Get Involved', 4);
+
+INSERT INTO `customercare_cannedresponse` (`id`, `title`, `response`) VALUES 
+(1, 'Welcome to our community', 'Thanks for joining Mozilla! You're now part of our global community. We're here if you need help: http://mzl.la/bMDof6'),
+(2, 'Thanks for using Firefox', 'Thanks for using Firefox! You’re not just a user to us, but part of a community that''s 400M strong: http://mzl.la/9whtWo'),
+(3, 'We’re a non-profit organization', 'Hey, I’m a Mozilla volunteer. Did you know Mozilla is made up of 1000s of us worldwide? More here: http://mzl.la/cvlwvd'),
+(4, 'Tip & tricks', 'Need help getting started with Firefox? Here are some tips & tricks for getting the most out of it: http://mzl.la/c0B9P2'),
+(5, 'Customize Firefox with add-ons', 'Have you tried add-ons? Cool apps for shopping, music, news, whatever you do online. Start here: http://mzl.la/blOuoD'),
+(6, 'Add-on reviews', 'Just getting started with Firefox? Add-ons personalize it with cool features & function. User reviews: http://mzl.la/cGypVI'),
+(7, 'Upgrade Firefox', 'Hey, maybe you need to upgrade Firefox? New version is speedier with a lot more going on. Download: http://mzl.la/9wJe30'),
+(8, 'Update plugins and add-ons', 'Have you updated your plug-ins and add-ons? Should work out the kinks. Here’s the place to refresh: http://mzl.la/cGCg12'),
+(9, 'Try the Beta', 'Try the future of Firefox! We need your help testing the new beta. Hop on board: http://mzl.la/d23n7a'),
+(10, 'Firefox Sync', 'Tried Firefox Sync? It’s awesome! Switch computers & it saves open tabs, pwords, history. Try it: http://mzl.la/aHHUYA'),
+(11, 'Firefox Panorama', 'Heard about Firefox Panorama? It groups and displays your tabs, eliminating clutter. Give it a whirl! http://mzl.la/d21MyY'),
+(12, 'Fix crashes', 'Sorry your Firefox is crashing. Here’s a list of quick fixes to prevent that from happening again: http://mzl.la/atSsFt'),
+(13, 'Slow Firefox startup', 'Slow start could mean your Firefox just needs a refresh. Here are tips to make Firefox load faster: http://mzl.la/9bB1FY'),
+(14, 'Quick Firefox fixes', 'Have you tried Firefox support? If their quick fixes don’t solve it, volunteers are ready to help out: http://mzl.la/9V9uWd'),
+(15, 'Ask SUMO', 'Maybe ask SUMO about this issue? Firefox’s community support team. They’ll know what’s up: http://mzl.la/bMDof6'),
+(16, 'Get involved with Mozilla', 'Want a better web? Join the Mozilla movement. There is something to do for everyone. Get started: http://mzl.la/cufJmX'),
+(17, 'Join Drumbeat', 'Want to spark a movement? Mozilla Drumbeat is your chance to keep the web open and free. More info: http://mzl.la/aIXCLA'),
+(18, 'Become a beta tester', 'Become a beta tester! Help develop the next Firefox. You don’t have to be a techie to contribute: http://mzl.la/d23n7a'),
+(19, 'Mozilla Developer Network', 'Open up the web & make it better! Build web pages, apps and add-ons here: Mozilla Developer Network http://mzl.la/9gQfrn'),
+(20, 'Report a bug', 'Thanks for finding a bug. It makes everyone’s Firefox experience better if you report it. It''s easy: http://mzl.la/bcujVc');
+
+INSERT INTO `customercare_categorymembership` (`id`, `category_id`, `response_id`, `weight`) VALUES 
+(1, 1, 1, 0),
+(2, 1, 2, 1),
+(3, 1, 3, 2),
+(4, 1, 4, 3),
+(5, 2, 5, 0),
+(6, 2, 6, 1),
+(7, 2, 7, 2),
+(8, 2, 8, 3),
+(9, 3, 9, 0),
+(10, 3, 10, 1),
+(11, 3, 11, 2),
+(12, 4, 12, 0),
+(13, 4, 13, 1),
+(14, 4, 14, 2),
+(15, 4, 15, 3),
+(16, 5, 16, 0),
+(17, 5, 17, 1),
+(18, 5, 18, 2),
+(19, 5, 19, 3),
+(20, 5, 20, 4);