List detailed status in support ticket list

Rather than just listing "open" or "closed" alongside each support
ticket, work out and also list as appropriate "additional help needed"
or "awaiting close".

Fixes dreamwidth#1402.

htdocs/support/history.bml

@@ -113,11 +113,14 @@ body<=
                 # verify user can see this category (public_read or has supportread in it)
                 next unless $cats->{$reqs{$id}->{spcatid}}{public_read} ||
                     LJ::Support::can_read_cat($cats->{$reqs{$id}->{spcatid}}, $remote);
+                my $status = $reqs{$id}->{state} eq "closed" ? "closed" :
+                             LJ::Support::open_request_status($reqs{$id}->{timetouched},
+                                                              $reqs{$id}->{timelasthelp});
 
                 # print out this request row
                 $ret .= '<tr>';
                 $ret .= "<td><a href=\"see_request?id=$reqs{$id}->{spid}\">$reqs{$id}->{subject}</a></td>\n";
-                $ret .= "<td align='center'>$reqs{$id}->{state}</td>\n";
+                $ret .= "<td align='center'>$status</td>\n";
                 $ret .= '<td align="center">';
                 if ($reqs{$id}->{state} eq 'closed' && $reqs{$id}->{winner}) {
                     $ret .= LJ::ljuser($reqs{$id}->{winner}) . " ($reqs{$id}->{points})";