Selection of Review form after case creation

[kishantt]

Hi Everyone,

Not able to create the review form after creation of Case form in service module:
XrmBrowser.Entity.SelectForm("Review", PreThinkTime(7000)) is not working

Steps:

1. Go to Case
2. Select new case
3. Select create form
   'XrmBrowser.Entity.SelectForm("Create", PreThinkTime(7000))
4. Save the case form
5. Try to select Review form
   'XrmBrowser.Entity.SelectForm("Review", PreThinkTime(7000))
   Here not selecting the Review form.

How to select Review form after case creation?

Thanks in advance!

[dtu11]

Can you please provide the code for your test and we'll try to repro the issue?

Thanks

[kishantt]

Thanks for reply.
Below are the code snippets which we have used to select the Review form after creation of case.

1. Creating the new case
   public override bool Execute(XrmBrowser xrmBrowser)
   {
   string Command = "New case"
   xrmBrowser.CommandBar.ClickCommand(Command);
   xrmBrowser.ThinkTime(PostThinkTime(1000));
   return true;
   }

2. Creating the form
   //It is working fine here
   public override bool Execute(XrmBrowser xrmBrowser)
   {
   string Form = "Create";
   xrmBrowser.Entity.SelectForm(Form, PreThinkTime(7000));
   xrmBrowser.ThinkTime(PostThinkTime(0));
   return true;
   }

3. Saving the case
   public override bool Execute(XrmBrowser xrmBrowser)
   {
   xrmBrowser.Entity.Save(PreThinkTime(2000));
   xrmBrowser.ThinkTime(PostThinkTime(1000));
   return true;
   }

4. Trying to change the form from Create to Review (used same code as above point number 2, only string value Form has changed to Review)
   //IT IS NOT WORKING i.e. not opening the dropdown (xpath of dropdown is '{ "Entity_SelectForm", "id("formselectorcontainer")"}')
   public override bool Execute(XrmBrowser xrmBrowser)
   {
   string Form = "Review";
   xrmBrowser.Entity.SelectForm(Form, PreThinkTime(7000));
   xrmBrowser.ThinkTime(PostThinkTime(0));
   return true;
   }

Please let us know if you need any information.

-Thanks

[j621z]

@kishantt Please try using the following code, which is working as expected. My instance does not have a "Create" or "Review" form sections. My form sections are "Summary" and I used "Social Details" respectively. However, it's working as expected and I'm using version 8.2. What version are you using?

The XPath to the flyout form section container: //*[@id="flyoutFormSection_Container"]

        using (var xrmBrowser = new XrmBrowser(TestSettings.Options))
        {
            xrmBrowser.LoginPage.Login(_xrmUri, _username, _password);
            xrmBrowser.GuidedHelp.CloseGuidedHelp();

            xrmBrowser.ThinkTime(500);
            xrmBrowser.Navigation.OpenSubArea("Service", "Cases");

            string Command = "New case";
            xrmBrowser.CommandBar.ClickCommand(Command);
            xrmBrowser.ThinkTime(1000);

            string Form = "Summary";
            xrmBrowser.Entity.SelectForm(Form, 1000);
            

            xrmBrowser.Entity.SetValue("title", "TestReviewForm");
            xrmBrowser.Entity.SelectLookup("customerid", 0);
            xrmBrowser.Entity.Save(2000);

            xrmBrowser.Entity.SelectForm("Social Details", 1000);
        }

[j621z]

@kishantt closing issue. Please open new issue if code provided above doesn't resolve the issue for you. Thank you.