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Option for PowerToys Awake crashes application #25334

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trevordell opened this issue Apr 8, 2023 · 12 comments
Closed

Option for PowerToys Awake crashes application #25334

trevordell opened this issue Apr 8, 2023 · 12 comments
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@jaimecbernardo
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Hot Fix Items we will product an out-of-band release for Issue-Bug Something isn't working Priority-0 Bugs that we consider release-blocking/recall-class (P0) Product-Settings The standalone PowerToys Settings application Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release. Status-Reproducible This issue was reproduced by a maintainer
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0.70 Release

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@trevordell
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Microsoft PowerToys version

0.69.0

Installation method

GitHub

Running as admin

No

Area(s) with issue?

Awake

Steps to reproduce

I was enabling the Awake feature, which I have used before.. But I accidentally selected the 4th option. PowerToys just instantly crashed. And it will crash every time I load the PowerToys Settings, and then select the Awake option panel on the left.

I can't tell you what the 4th option is, because it crashes on me now, and the documentation only lists 3 options:

  1. Keep using the selected power plan
  2. Keep awake indefinitely
  3. Keep awake temporarily

I believe it is a new option, as I don't remember seeing it before, so it was the 4th option that I selected. Now I can't even get to that screen to undo that change.

I attached the event log application error. (I had to rename *.xml to *.xml.txt as it would not accept the upload.)
PowerToys-application-event-error.xml.txt

✔️ Expected Behavior

I did not mean to select the 4th option, but either way, I did not expect PowerToys to crash. And then crash every time I went back to try to undo that change.

❌ Actual Behavior

PowerToys.Settings.exe abruptly crashes.

Other Software

No response
@trevordell trevordell added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Apr 8, 2023
@trevordell
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trevordell commented Apr 8, 2023 •
edited

I have not yet uninstalled and reinstalled, as I'd hate to redo all my settings over again. If anyone in the short term has a registry key location or something along that line to undo that change for the short term, I would really appreciate that. (I can't seem to find it via searching.)

@GitGang420
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This is happening to me too. RIGHT after update

@crutkas
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crutkas commented Apr 9, 2023

/reportbug

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Apr 9, 2023
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Hi there!

We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!
Report Bug

@crutkas
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crutkas commented Apr 9, 2023

@stefansjfw this should show up in watson

@crutkas
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crutkas commented Apr 9, 2023

can repro this:
image

@crutkas crutkas added Product-Settings The standalone PowerToys Settings application Status-Reproducible This issue was reproduced by a maintainer and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Apr 9, 2023
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crutkas commented Apr 9, 2023

workaround: go to %USERPROFILE%\AppData\Local\Microsoft\PowerToys\Awake and delete settings.json

@crutkas crutkas added this to To do in 0.70 Release via automation Apr 9, 2023
@crutkas crutkas added the Priority-0 Bugs that we consider release-blocking/recall-class (P0) label Apr 9, 2023
@trevordell
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trevordell commented Apr 9, 2023 •
edited

Hi there!

We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!

PowerToysReport_2023-04-09-12-20-14.zip

@jaimecbernardo jaimecbernardo added the Hot Fix Items we will product an out-of-band release for label Apr 11, 2023
@jaimecbernardo
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Was scratching my head on this one, since I couldn't repro at all.
Since this might have something to do with the time control, I changed my timezone to PST and now I can repro.
This seems to be caused by the value for the TimeOffset being initialized at the minimum and the UI somehow wanting to set it back a few hours to show it in Settings?
Anyway, now I can repro and will work on a fix.

@jaimecbernardo jaimecbernardo mentioned this issue Apr 11, 2023
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@jaimecbernardo jaimecbernardo self-assigned this Apr 11, 2023
@jaimecbernardo jaimecbernardo added the Status-In progress This issue or work-item is under development label Apr 11, 2023
@GitGang420
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GitGang420 commented Apr 11, 2023 via email

@jaimecbernardo jaimecbernardo added Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release. and removed Status-In progress This issue or work-item is under development labels Apr 11, 2023
This was referenced Apr 11, 2023
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@jaimecbernardo jaimecbernardo moved this from To do to Done in 0.70 Release Apr 12, 2023
@dend
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dend commented Apr 13, 2023

@jaimecbernardo thank you for the fix. Can you please confirm that this issue can be resolved?

@paulholder paulholder mentioned this issue Apr 13, 2023
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@jaimecbernardo
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@dend, looks good: #25264 (comment)

@dend dend closed this as completed Apr 13, 2023
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@jaimecbernardo jaimecbernardo

Labels
Hot Fix Items we will product an out-of-band release for Issue-Bug Something isn't working Priority-0 Bugs that we consider release-blocking/recall-class (P0) Product-Settings The standalone PowerToys Settings application Resolution-Fix Committed Fix is checked in, but it might be 3-4 weeks until a release. Status-Reproducible This issue was reproduced by a maintainer
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0.70 Release
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5 participants
@dend @crutkas @trevordell @jaimecbernardo @GitGang420