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Unable to enable/install WSL on Windows 10 Pro ver. 1803 #3509

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Jimbazuka opened this issue Aug 29, 2018 · 4 comments
Closed

Unable to enable/install WSL on Windows 10 Pro ver. 1803 #3509

Jimbazuka opened this issue Aug 29, 2018 · 4 comments

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@Jimbazuka
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Windows build number: ver shows "Microsoft Windows [Version 10.0.17134.228]"
winver shows: windows 10 Version 1803 (OS Build 17134.228)

Description & Steps to Reproduce
I am trying to enable WSL (Windows Subsystem for Linux) and each time, regardless of how I do it,
it ends with failed to update and undoing changes, usually after 2 reboots.
so far I tried the:

  1. Checkbox from Turn Windows Features On or Off and checking the "Windows Subsystem for Linux" (with and without turning on the developer mode)

  2. The power-shell method i.e. opened power shell as Admin and typed:
    Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Windows-Subsystem-Linux

  3. The Dism method i.e. from cmd prompt: dism.exe /online /enable-feature /featurename:Microsoft-Windows-Subsystem-Linux

After reboot, all methods end up the same: with same failure:
We couldn't complete the features
Undoing changes

Logs (all log files are attached)
regarding the 3d (Dism) method, I examined the dism.log (C:\Windows\Logs\DISM) and I note the following lines:

2018-08-28 15:34:09, Warning DISM DISM OS Provider: PID=8244 TID=1472 Unable to set the DLL search path to the servicing stack folder. C:\Windows may not point to a valid Windows folder. - CDISMOSServiceManager::Final_OnConnect
2018-08-28 15:34:09, Warning DISM DISM Provider Store: PID=8244 TID=1472 Failed to load the provider: C:\Users\User\AppData\Local\Temp\4B7996D0-9A69-4448-A63A-D1455CA4F8EC\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2018-08-28 15:34:09, Warning DISM DISM Provider Store: PID=8244 TID=1472 Failed to load the provider: C:\Users\User\AppData\Local\Temp\4B7996D0-9A69-4448-A63A-D1455CA4F8EC\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2018-08-28 15:33:45, Info DISM DISM Provider Store: PID=14040 TID=9784 Failed to get and initialize the PE Provider. Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

also 2 info consecutive lines:

2018-08-28 15:11:28, Info DISM DISM Package Manager: PID=6384 TID=12548 Encountered the option "featurename" with value "Microsoft-Windows-Subsystem-Linux" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2018-08-28 15:11:28, Info DISM DISM Package Manager: PID=6384 TID=12548 Encountered an unknown option "featurename" with value "Microsoft-Windows-Subsystem-Linux" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine

note the latter refers to it as:
Encountered an unknown option "featurename" with value "Microsoft-Windows-Subsystem-Linux"

However, no apparent errors (or reason for failure) were logged here.

Finally, windows log setup showed an event:

Update Microsoft-Windows-Subsystem-Linux of package Microsoft-Windows-Lxss-Optional failed to be turned on. Status: 0x800f0922.

==================================================================
Attached Logs

dism.log
windows_event_log_error.txt
windows_logs_setup.txt
CBS.log

@fpmurphy
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WSL works fine for me on Windows 10 Version 1809.

@benhillis
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This looks similar to #3063 and #931. Looking through your CBS.log file it seems the WSL install is being blocked by some network driver.

@Jimbazuka
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Thank you benhillis ! I had the ZoneAlarm free firewall install, a checkpoint product. As far as I know it does not have any VPN but as a precaution I uninstalled it, then turn the WSL feature on and it installed with no issue.....

@Jimbazuka
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Thank you benhillis ! I had the ZoneAlarm free firewall install, a checkpoint product. As far as I know it does not have any VPN but as a precaution I uninstalled it, then turn the WSL feature on and it installed with no issue.....once again thanks. Issue #3509 is now closed.

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3 participants