WSL (Ubuntu) install fails with Error: 0x80070005 Access is denied.

[n3jain]

• Your Windows build number: 18362.239

• What you're doing and what's happening: Launch Ubuntu from Microsoft store. Even tried ubuntu 18.04

• What's wrong / what should be happening instead: Should have prompted for setting username and password, instead returned error Access Denied

I followed the instructions for collection of detailed logs but the filetype generated is lxcore_*.etl and I can't include it with this issue.

[craigloewen-msft]

Are you able to run wsl.exe -l in PowerShell or command prompt?

And please try putting all of your logs into a zip file and uploading that.

[n3jain]

I ran the powershell as admin and I am getting following error

Program 'wsl.exe' failed to run: Access is deniedAt line:1 char:1
+ .\wsl.exe
+ ~~~~~~~~~.
At line:1 char:1
+ .\wsl.exe
+ ~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (:) [], ApplicationFailedException
+ FullyQualifiedErrorId : NativeCommandFailed

Logs attached.

log.zip

[craigloewen-msft]

It looks like your machine is unable to access the LxssManager service. This seems overall similar to the problem that this user experienced (And thanks to them for creating a writeup on the problem!).

Is this a work computer with group policies on it? Or is this your own private computer?

[n3jain]

This is a work computer

[craigloewen-msft]

Seems likely that it could be related to what that user experienced and wrote about: Some form of security or group policy is not allowing you to access the LxssManager service. I'd investigate your group policies and security to see if you can resolve it there.

[ghost]

This issue has been automatically marked as stale because it has marked as requiring author feedback but has not had any activity for 7 days. It will be closed if no further activity occurs within 7 days of this comment. Thank you for your contributions to WSL!