Error: failed to get active users statistics

[mamift]

Description

I'm running the below command:

appcenter analytics audience --debug --app org/app-name

And receiving this error:

Error: failed to get active users statistics

(no further output)

Repro Steps

Please list the steps used to reproduce your issue.

1. appcenter login (copy and paste the user token into the terminal)
2. appcenter analytics audience --debug --app org/app-name

Expected behavior

View the output for the analytics audience command.

Details

1. Is there a particular beacon/command that you are having trouble with?
   appcenter analytics audience --debug --app org/app-name

2. Which version of the App Center CLI are you using?
   appcenter version 2.8.1

3. Which OS version did you experience the issue on?
   Windows 10 version 20H2

4. What command line/shell are you using?
   PowerShell 5

5. What version of Node.js and NPM/Yarn are you using?
   node v12.18.4, npm 6.14.8

6. Additionally, you can provide verbose logs of a CLI command by using DEBUG="appcenter-cli:*" before the command, for example, DEBUG="appcenter-cli:*" appcenter apps list. Include the logs here, don't forget to omit any personal/sensitive data.
   There is no output with the --debug flag.
   I do note that I do get debug output for other commands, such as appcenter apps list --debug --app org/app

[russelarms]

Hi @mamift!
Could you try running the command with -b|--app-build param?
Is it reproducible on versions prior to 2.8.0 (2.7.4 etc)?

[mamift]

I was able to install version 2.7.4, but then I got the same error message; the only new output was a message emitting which version:

Using appcenter-cli version: 2.7.4

Error: failed to get active users statistics

I also tried logging out and logging back in (where it generated a new user token), but still nothing. I only recently installed node.js 12.18.4 to use this CLI tool.

[russelarms]

@mamift have you tried providing -b|--app-build param?

[mamift]

Yes I did the first time, but it said it was running using version 2.8.1; the -b arg didn't seem to do anything. So I installed 2.7.4 using npm and it returned the same message.

[DmitriyKirakosyan]

Closing as stale.