How to greet on Web Chat i.e Greet message from Bot to User #2098

AnandChitale · 2017-01-24T08:31:09Z

Deployed a bot to Azure.
Enabled Web Chat Channel.
Embed it to a iFrame on a website.
Question: Ho

w to get greet message from bot to user as in attached file.

abhishan · 2017-01-24T09:12:33Z

We are using conversationUpdated activity to send a message to the user. Check out our demo bot here http://alboteinstein.azurewebsites.net/index.html

CC: @Kothakapu

AnandChitale · 2017-01-24T09:39:31Z

ConversationUpdate does not seem to work for me in web chat. It used to work few days back , suddenly stoped working.

AnandChitale · 2017-01-24T09:40:33Z

Below is the code:

case ActivityTypes.ConversationUpdate:
                            IConversationUpdateActivity update = activity;
                            using (var scope = Microsoft.Bot.Builder.Dialogs.Internals.DialogModule.BeginLifetimeScope(Conversation.Container, activity))
                            {
                                var client = scope.Resolve<IConnectorClient>();
                                if (update.MembersAdded.Any())
                                {
                                    var reply = activity.CreateReply();
                                    foreach (var newMember in update.MembersAdded)
                                    {
                                        if (newMember.Id != activity.Recipient.Id)
                                        {
                                            string message = "";
                                            message += $"Hi,\n";                                            
                                            reply.Text = message;                                           
                                            await client.Conversations.ReplyToActivityAsync(reply);
                                        } 
                                    }
                                }
                            }
                            break;

eanders-ms · 2017-01-25T02:28:52Z

Hi @AnandChitale, with a few small changes I was able to get your code working in my testbot (Microsoft.Bot.Builder v3.5.0):

case ActivityTypes.ConversationUpdate:
    IConversationUpdateActivity update = activity;
    using (var scope = Microsoft.Bot.Builder.Dialogs.Internals.DialogModule.BeginLifetimeScope(Conversation.Container, activity))
    {
        var client = scope.Resolve<IConnectorClient>();
        if (update.MembersAdded.Any())
        {
            foreach (var newMember in update.MembersAdded)
            {
                if (newMember.Id != activity.Recipient.Id)
                {
                    var reply = activity.CreateReply();
                    reply.Text = $"Welcome {newMember.Name}!";
                    await client.Conversations.ReplyToActivityAsync(reply);
                }
            }
        }
    }
    break;

For some reason I was having a problem compiling var client = scope.Resolve().

Does the above code work for you? Is your case ActivityTypes.ConversationUpdate: handler getting called at all?

AnandChitale · 2017-01-30T14:28:44Z

Yes it used to work before. Suddenly stopped working i.e Bot was not able to greet user on conversation update. But when user types Hi ,then bot replied with greet message.

AnandChitale · 2017-02-02T08:15:57Z

Upgraded to V3.5.1 and using new emulator , getting the greet message in Emulator only .
Web Chat control does not get greet message.

Through emulator if I connect bot hosted on azure , greet message comes through bot to emulator as conversation update.

But after enabling the Web Chat Channel and using the URL in browser , bot does not start the conversation with user through greet message in Web control.

AnandChitale · 2017-02-02T13:35:11Z

@abhishan Could you please share if how to have greet message using Web Chat.

Andrea-Orimoto · 2017-02-14T22:54:13Z

@AnandChitale, were you able to figure this out?

AnandChitale · 2017-02-15T08:30:05Z

No still facing the same issue.. Bot does not greet when web chat link in opened in any browser. only when user say hi , Bot greets.. @Andrea-Orimoto do you have any solution..

eanders-ms · 2017-02-15T18:57:09Z

@AnandChitale Your screenshot above shows the old WebChat control. Are you using, or have you tried using, the new Web Chat control? You must opt in to it on the WebChat channel's config page.

It might be that ConversationUpdate messages are not working in the old control. I will look into this, but in the meantime you might try using the new WebChat. It has better support for more media types and other improvements.

AnandChitale · 2017-02-16T07:49:43Z

Yes the ConversationUpdate messages are not working in my case for web chat neither in directline.

AnithaJothi · 2017-03-01T12:28:55Z

Hello, Any luck on the above yet? I tried using the new web chat control as well as a customized version built using the open source web chat. I am trying to display a welcome card (Hero card). This works fine in the emulator however doesnt work when published - neither in the classic web chat control nor in my customized version configured using direct line. The conversation update doesnt get called for me as soon as the bot gets launched. Instead I see the welcome card getting displayed after the user types in some text. Not sure if i am missing something.
My code snippet below

else if (message.Type == ActivityTypes.ConversationUpdate)
{
// Handle conversation state changes, like members being added and removed
// Use Activity.MembersAdded and Activity.MembersRemoved and Activity.Action for info
// Not available in all channels
IConversationUpdateActivity update = message;
using (var scope = DialogModule.BeginLifetimeScope(Conversation.Container, message))
{
var client = scope.Resolve();
ConnectorClient connector = new ConnectorClient(new Uri(message.ServiceUrl));
if (update.MembersAdded.Any())
{
var replyNow = message.CreateReply();
foreach (var newMember in update.MembersAdded)
{
if (newMember.Id != message.Recipient.Id)
{
List cardImages = new List();
string strCurrentURL = this.Url.Request.RequestUri.AbsoluteUri.Replace(@"/api/messages", "");
string imageURL = String.Format(@"{0}/{1}", strCurrentURL, "Images/icon_Hamilton_1.png");
cardImages.Add(new CardImage(url: imageURL));
string subtitle = "";
subtitle = @"Welcome!";
HeroCard plCard = new HeroCard()
{
Title = "HHHHH",
Subtitle = subtitle,
Images = cardImages,
Buttons = null
};
Attachment plAttachment = plCard.ToAttachment();
List alist = new List();
alist.Add(plAttachment);
replyNow.Attachments = alist;
connector.Conversations.ReplyToActivityAsync(replyNow);
}
}
}
}
}

I seem to be kind of stuck here and any help or debugging tips are much appreciated please!

AnandChitale · 2017-03-02T06:51:59Z

@AnithaJothi . I am still facing this issue both on web chat and directline.

For directline the workaround is to send a private message to bot and handle the response as greet. Do not show private message on the UI.

On Web Chat , Yes the bot responds only when user inputs something.

rohantare · 2017-03-21T10:55:57Z

I am using WebChat control, hosted in website. ConversationUpdate() gets fired twice. So I always greet user twice, which is so annoying. Can any one tell me , how to fix this?

Code snippet:

    private async Task<Activity> HandleSystemMessage(Activity message)
    {
        if (message.Type == ActivityTypes.DeleteUserData)
        {
            // Implement user deletion here
            // If we handle user deletion, return a real message
        }
        else if (message.Type == ActivityTypes.ConversationUpdate)
         {

            ConnectorClient connector = new ConnectorClient(new Uri(message.ServiceUrl));
            Activity reply = message.CreateReply($"Hey I am a chatbot");
            await connector.Conversations.ReplyToActivityAsync(reply);
         }
       }

rohantare · 2017-03-21T10:57:56Z

Plus I am trying to trigger a dialog right after my greeting message, But I have to force user to type something, then only Post would get called. Is there any workaround for this?

nwhitmont · 2017-05-25T00:03:01Z

@AnandChitale Are you still experiencing the issue after upgrading to BotBuilder 3.8.1?

AnandChitale · 2017-05-25T12:05:36Z

@nils I am not facing this issue now. Thanks!

…

On Thu, May 25, 2017 at 5:33 AM, Nils ***@***.***> wrote: @AnandChitale <https://github.com/anandchitale> Are you still experiencing the issue after upgrading to BotBuilder 3.8.1 <https://www.nuget.org/packages/Microsoft.Bot.Builder/>? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#2098 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AXK431yysKmA39gjgVcaFGYAA2Gdet-Mks5r9MU8gaJpZM4Lr_JH> .

chetanmekha · 2017-05-29T11:08:08Z

Hello Guys,
I am facing the same issue in node js version. I have latest version of webchat. My scenario is,

When user add bot in browser then welcome msg come with choice option
When user select or type anything then again conversationUpdate get's called and welcome message appears
After selecting choice option second time bot start working normally.
Please help me out over this.
I am using node version, botbuilder version 3.8.3.

EricDahlvang · 2017-05-29T20:00:09Z

@rohantare The ConversationUpdate activity is sent for each member added: once for the user, and once for the bot. Filtering on .Recipient.Id enables replying just once:

else if (message.GetActivityType() == ActivityTypes.ConversationUpdate)
{
	IConversationUpdateActivity iConversationUpdated = message as IConversationUpdateActivity;
	if (iConversationUpdated != null)
	{
		ConnectorClient connector = new ConnectorClient(new System.Uri(message.ServiceUrl));

		foreach (var member in iConversationUpdated.MembersAdded ?? System.Array.Empty<ChannelAccount>())
		{
			// if the bot is added, then 
			if (member.Id == iConversationUpdated.Recipient.Id)
			{
				var reply = ((Activity)iConversationUpdated).CreateReply($"Hey I am a chatbot");                            
				await connector.Conversations.ReplyToActivityAsync(reply);
			}
		}
	}
}

@chetanmekha Similarly, in node:

bot.on('conversationUpdate', function (message) {
    if (message.membersAdded) {
        message.membersAdded.forEach(function (identity) {
            if (identity.id === message.address.bot.id) {
                bot.send(new builder.Message()
                    .address(message.address)
                    .text("Hello!  I'm a bot."));
            }
        });
    }
});

sahar922 · 2017-09-24T14:50:19Z

@EricDahlvang your solution works for me (NodeJS) but the welcome message shows every refresh of the page and not just the first time the user sends a message.

EricDahlvang · 2017-09-25T04:41:59Z

@sahar922 When the page is refreshed, a new conversation is initiated. If you want to sign users in before starting a conversation, you would need to write a client that handles that logic.

sahar922 · 2017-09-25T09:09:44Z

@EricDahlvang Do you have any example? documentation to read?

Thanks!

EricDahlvang · 2017-09-25T15:00:43Z

@sahar922 I do not have an example demonstrating the fact that a new conversation is initiated when the page is refreshed. You can hit F12 in your browser, on a page using the WebChat control, and look at network activity. The WebChat control https://github.com/Microsoft/BotFramework-WebChat uses DirectLineJs https://github.com/Microsoft/BotFramework-WebChat . If you follow what occurs when calling BotChat.App, you'll see that a new conversation is initiated for the supplied userid.

If you wish to discuss this further, please open a new issue or ask a question on Stack Overflow. Issue 2098 is currently closed.

AnandChitale closed this as completed Feb 2, 2017

AnandChitale reopened this Feb 2, 2017

Andrea-Orimoto assigned eanders-ms Feb 15, 2017

nwhitmont added the C# label Apr 12, 2017

nwhitmont added this to To Do in Open Issues - .NET SDK May 12, 2017

JasonSowers closed this as completed May 25, 2017

nwhitmont moved this from To Do to Done in Open Issues - .NET SDK May 26, 2017

KyleMit mentioned this issue Apr 6, 2020

Add greeting on start VermontDepartmentOfHealth/covid-bot#12

Open

SSanjeevi mentioned this issue Sep 23, 2020

Virtual assistant User Greet message is not triggering in webchat iframe microsoft/botframework-solutions#3664

Closed

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How to greet on Web Chat i.e Greet message from Bot to User #2098

How to greet on Web Chat i.e Greet message from Bot to User #2098

AnandChitale commented Jan 24, 2017

abhishan commented Jan 24, 2017

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AnandChitale commented Jan 24, 2017 •

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rohantare commented Mar 21, 2017

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AnandChitale commented May 25, 2017 via email

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sahar922 commented Sep 24, 2017

EricDahlvang commented Sep 25, 2017

sahar922 commented Sep 25, 2017

EricDahlvang commented Sep 25, 2017

How to greet on Web Chat i.e Greet message from Bot to User #2098

How to greet on Web Chat i.e Greet message from Bot to User #2098

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AnandChitale commented Jan 24, 2017

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