Microsoft Teams Failing to install

[Raffaello]

Brief description of your issue

An Update of Microsoft Teams is reported to be available through WinGet CLI.

When doing the upgrade the MS Teams has errors:

(1/2) Found Microsoft Teams [Microsoft.Teams] Version 1.5.00.5967
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\raffa\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Microsoft.Teams.1.5.00.5967-2022-03-30-09-14-37.697.log
Another version of this application is already installed.

As the error is Another version of this application is already installed,

Winget shouldn't propose it at all as an upgrade, maybe?.

Also it will be always displaying as an available upgrade when isn't possible to install it.

Steps to reproduce

install in your system MS Teams version 1.4.0.19572 then try to upgrade to 1.5.00.5967.

Basically, having this winget upgrade row displaying:

Microsoft Teams         Microsoft.Teams                1.4.0.19572    1.5.00.5967    winget

Expected behavior

the package should be upgraded to the version reported by winget.

specific behavior:

1. It should uninstall old version and install the new version if can't upgrade directly(?).
2. In this case is MS Teams that has a "challenging" installation so the responsibility will go on MS Teams, but in this case winget shouldn't display the upgrade available, or at least with some extra disclaimer information ....
3. (optional) Ability to ignore a specific upgrade (this could be a feature of winget)

Actual behavior

It is failing to install due to MS Teams that can't be installed over another MS Teams version.

Here the install log's file:

MSI (s) (F4:98) [09:14:40:935]: Product: Teams Machine-Wide Installer -- Configuration failed.

MSI (s) (F4:98) [09:14:40:936]: Windows Installer reconfigured the product. Product Name: Teams Machine-Wide Installer. Product Version: 1.5.0.5967. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1638.

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{731F6BAA-A986-45A4-8936-7C3AAAAA760B}

Environment

Windows Package Manager (Preview) v1.3.692-preview
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.19044.1586
Package: Microsoft.DesktopAppInstaller v1.18.692.0

Logs: %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

---

As MS Teams is part of MS Office, it could be also because of this reason that it has a "challenging" upgrade.
my MS Office version is:

Version : 18.2110.13110.0

[Trenly]

• Duplicate of Upgrade doesn't work for several packages #752

[denelon]

Duplicate of #752

[ghost]

@Raffaello we've identified this Issue as a duplicate of another one that already exists. This specific instance is being closed in favor of tracking the concern over on the referenced Issue. Thanks for your report! Be sure to add your 👍 to the other issue to help raise the priority.